Financial Customer Service Associate (HYBRID)

Financial Customer Service Associate (HYBRID) needed for a contract opportunity with Yoh Staffing’s client working in Austin, TX.

• Pay Rate: $20-25/hr
• Onsite during training, then fully remote
• Must be able to work between 6am and 6pm Monday-Friday. Shifts could be 4 day weeks, 10-hour days (4-10s) or 5 day weeks, 8 hour days. This will be assigned by business need.

What You’ll Be Doing:

• You will play a vital role in providing exceptional service to our advisors and investors. Your journey will begin with a training program, where you will receive extensive training on our clients, systems, and products. Throughout this entire period, you will receive hands-on coaching and support as well as guided on-the-job
  practice time.
• Upon graduation from training, you will be onboarded to a team where together you serve as the first point of contact for our Advisors and their Investors, taking 25-30 inbound contacts daily, handling everything from simple account inquiries to supporting complex financial transactions.

Our Financial Service Professionals spend their days on a dynamic set of activities including:

• World-Class Service: You’ll have the opportunity to deliver stellar experiences with each interaction, embodying our client-centric values.
• Problem Solve & Advise: Utilize your critical thinking to resolve issues in real-time, ensuring client satisfaction and fostering strong relationships.
• Research & Navigate: Conduct detailed research and navigate various databases to provide accurate solutions for our clients.
• Collaborate & Innovate: Work collaboratively with internal teams to ensure efficient and effective resolutions, emphasizing a team-oriented approach.

Required:

• We are seeking strong collaborators who excel in a fast-paced, team environment, are passionate about client service, and are interested in building a career in Financial Services.
• 1+ years in a client-facing, service-oriented role, ideally in a team-based environment.
• High empathy and a passion for helping people, strong problem-solving abilities with an initiative-taking attitude and high sense of ownership, strong attention to detail, proficiency in using computers and customer service software, with the ability to navigate multiple systems simultaneously, and a strong curiosity coupled with a desire for continuous learning.
• Exceptional verbal and written communication skills.
• Experience in or education about the financial services industry.
• Bachelor’s degree is preferred.
• Registration: Securities Industry Essentials (SIE) is a plus.

What’s In It For You?

• This is a unique opportunity to support our client; one of the area’s largest financial securities companies. Medical benefits and 401K are available.

Get Hired, Apply Now!
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Recruiter: Lisa Hughes

Estimated Min Rate: $20.00
Estimated Max Rate: $25.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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