Customer Service Representative
Chandler Macleod ·www.chandlermacleod.com
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Customer Service Representative
Maitland | $37.39 per hour + Super | Contract Opportunity
Chandler Macleod is seeking experienced Customer Service Representatives to join a busy customer service team based in Maitland.
This is an opportunity for customer-focused professionals to provide high-quality support, manage customer enquiries, and deliver positive outcomes in a fast-paced environment.
About the Role As a Customer Service Representative, you will assist customers with a range of enquiries, provide accurate information, resolve issues, and ensure a positive customer experience.
You will work in a high-volume customer service environment where strong communication skills, attention to detail, and professionalism are essential.
Key Responsibilities
Important Requirements
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Maitland | $37.39 per hour + Super | Contract Opportunity
Chandler Macleod is seeking experienced Customer Service Representatives to join a busy customer service team based in Maitland.
This is an opportunity for customer-focused professionals to provide high-quality support, manage customer enquiries, and deliver positive outcomes in a fast-paced environment.
About the Role As a Customer Service Representative, you will assist customers with a range of enquiries, provide accurate information, resolve issues, and ensure a positive customer experience.
You will work in a high-volume customer service environment where strong communication skills, attention to detail, and professionalism are essential.
Key Responsibilities
- Respond to customer enquiries and provide accurate information
- Manage and resolve customer complaints and escalated enquiries
- Maintain accurate customer records and complete administration tasks
- Navigate multiple systems and processes effectively
- Deliver professional and customer-focused service
- Work collaboratively within a supportive team environment
- 2–3 years’ experience in customer service, contact centre, administration, retail, or similar customer-facing roles
- Excellent verbal and written communication skills
- Strong problem-solving skills and customer focus
- Ability to remain calm and professional when handling challenging situations
- Strong attention to detail and accurate data entry skills
- Confidence using technology and learning new systems
- Intermediate Microsoft Office skills, including Outlook and Teams
Important Requirements
- Must be available to attend an in-person assessment centre in Maitland on Thursday 16/07/2026
- Must be available to complete onsite training and onboarding
- Must be based in NSW and able to travel to the Maitland location when required
- Location: Maitland
- Start Date: 31 July 2026
- Contract End Date: 30 January 2027
- Hours: 35 hours per week (7 hours per day)
- Roster: Monday to Friday rotating roster between 7:00am and 7:00pm
- Pay Rate: $37.39 per hour + Super
- Pre-employment checks: Police Check and two reference checks required
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the Customer Service Representative role?
Chandler Macleod is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Chandler Macleod is based in Maitland, NSW, AU.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.