KYC Specialist - NDIS Sector | Melbourne CBD | $45ph + Super

We are currently seeking experienced KYC Specialists to join a leading organisation within the NDIS sector on an initial 3-month temporary contract, with the potential for extension or permanency.

In this role, you will manage and resolve cases relating to inconsistencies between participant and provider bank details, ABN registrations, and Salesforce records. You will investigate discrepancies, review supporting documentation such as bank statements, and liaise directly with participants and service providers to negotiate resolutions.

About the role:

• $45ph + super
• Initial 3-month contract with potential to extend
• Melbourne CBD location
• Fully office-based environment
• Monday to Friday, standard business hours
• ASAP start  

Key responsibilities:

• Investigate bank detail and contact change requests
• Conduct analytical reviews of account activity and submitted documentation
• Manage a high volume of cases
• Liaise with participants and service providers to resolve discrepancies
• Maintain accurate records within Salesforce

About you:

• Must be an Australian Citizen
• 1–2+ years’ experience within KYC, AML, fraud, compliance, or financial services
• Strong analytical and investigative skills
• High attention to detail and accuracy
• Previous case management experience
• Confident using Salesforce or similar CRM systems
• Currently hold an NDIS Worker Screening Check or willing to apply upon offer of the role (approx. $140)  

This is an excellent opportunity for someone from a banking, financial services, compliance, or fraud investigation background looking to move into the growing NDIS sector.

If you are ready to join a leading, values driven organisation and hold the relevant experience, please apply now. If you have questions, please contact Emma @ SMAART Recruitment on 0432244813/emmas@smaart.com.au.