Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools.
Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Frequently asked questions
Who is hiring for the IT Microsoft Desktop Support 2 (VA800976) role?
Resource Management Associates Bullhorn is hiring for the IT Microsoft Desktop Support 2 (VA800976) position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Microsoft Desktop Support 2 (VA800976) job located?
The IT Microsoft Desktop Support 2 (VA800976) role with Resource Management Associates Bullhorn is based in RICHMOND, VA, US.
Is the IT Microsoft Desktop Support 2 (VA800976) role full-time or contract?
This is a full time position at Resource Management Associates Bullhorn.
What experience level is the IT Microsoft Desktop Support 2 (VA800976) role?
The IT Microsoft Desktop Support 2 (VA800976) position is aimed at mid-level candidates.
How do I apply for the IT Microsoft Desktop Support 2 (VA800976) role at Resource Management Associates Bullhorn?
Apply directly on Resource Management Associates Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.