IT EHR Helpdesk Analyst (NC803591)

Resource Management Associates Bullhorn ·www.rmallcga.com

Location Raleigh, North Carolina, United States
Work type Remote
Type Full time
Level Mid
Source Shazamme
Information Technology Accepting Candidates
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IT EHR Helpdesk Analyst (NC803591)


Key Responsibilities
 

  • Provide support for Epic applications, workflows, access, printing, and integration issues.

  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.

  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.

  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.

  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.

  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).

  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.

  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).

  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.

  • Maintain documentation, knowledge base articles, and standard operating procedures.

  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.

  • Support change management and scheduled downtime communications as needed.

  • Ensure adherence to security, and IT governance policies in all technical activities.

  • Escalate critical issues and downtime events according to established protocols.

Frequently asked questions

Who is hiring for the IT EHR Helpdesk Analyst (NC803591) role?
Resource Management Associates Bullhorn is hiring for the IT EHR Helpdesk Analyst (NC803591) position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT EHR Helpdesk Analyst (NC803591) job located?
The IT EHR Helpdesk Analyst (NC803591) role with Resource Management Associates Bullhorn is based in Raleigh, NC, US. The role is remote-friendly.
Is the IT EHR Helpdesk Analyst (NC803591) role remote?
Yes — the IT EHR Helpdesk Analyst (NC803591) position at Resource Management Associates Bullhorn is remote. Candidates based in US are preferred.
Is the IT EHR Helpdesk Analyst (NC803591) role full-time or contract?
This is a full time position at Resource Management Associates Bullhorn.
What experience level is the IT EHR Helpdesk Analyst (NC803591) role?
The IT EHR Helpdesk Analyst (NC803591) position is aimed at mid-level candidates.
How do I apply for the IT EHR Helpdesk Analyst (NC803591) role at Resource Management Associates Bullhorn?
Apply directly on Resource Management Associates Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct