Customer Service Coordinator
Redpath Partners ·www.redpathpartners.com
Apply direct
Job Objective:
• Delivering exceptional customer service through accurate order processing, proactive communication, and strong attention to detail.
Key Responsibilities
• Liaise with customers via telephone, email or face to face.
• Respond promptly to customer enquiries and requests.
• Prepare accurate customer quotations in conjunction with Sales requests.
• Convert customer order details to internal production requirements.
• Detailing orders to meet customer, factory and transport dates.
• Liaise with the Sales for order related queries or Technical Services for product knowledge to ensure accurate order interpretation and customer guidance.
• Manage customer expectations on product lead times.
• Order processing, entering customer orders onto SAP system with accuracy to meet strict production deadlines.
• Liaising with Roofing/Cladding contractors, Architects, building contractors and customers as required.
• Checking detailed orders to ensure 100% accuracy before submission.
• Oversee the complete management of assigned customer accounts.
• Communicate and coordinate with internal departments to support smooth workflow.
• Inputting Customers order requirements onto SAP in time to meet production and delivery schedules.
• Ensure all customer complaints are addressed promptly and resolved effectively in conjunction with Quality department.
• Other administration duties as and when required
• Managing incoming telephone calls in a professional and efficient manner.
• Commitment to Kingspan Values of Integrity, Accountability, Innovation, Teamwork, and Courage.
Competencies
• Exceptional attention to detail and accuracy.
• Strong Mathematics.
• 'SAP' experience is an advantage - training provided if required
• High level of computer literacy.
• Ability to work to deadlines and use own initiative.
• Excellent communication skills/telephone manner.
• Strong interpersonal and customer service orientation.
• Ability to prioritise and multitask effectively.
• Resilience and ability to perform under pressure.
Performance Measurement
• Accuracy and consistency of data entry and order processing.
• Delivering exceptional customer service through accurate order processing, proactive communication, and strong attention to detail.
Key Responsibilities
• Liaise with customers via telephone, email or face to face.
• Respond promptly to customer enquiries and requests.
• Prepare accurate customer quotations in conjunction with Sales requests.
• Convert customer order details to internal production requirements.
• Detailing orders to meet customer, factory and transport dates.
• Liaise with the Sales for order related queries or Technical Services for product knowledge to ensure accurate order interpretation and customer guidance.
• Manage customer expectations on product lead times.
• Order processing, entering customer orders onto SAP system with accuracy to meet strict production deadlines.
• Liaising with Roofing/Cladding contractors, Architects, building contractors and customers as required.
• Checking detailed orders to ensure 100% accuracy before submission.
• Oversee the complete management of assigned customer accounts.
• Communicate and coordinate with internal departments to support smooth workflow.
• Inputting Customers order requirements onto SAP in time to meet production and delivery schedules.
• Ensure all customer complaints are addressed promptly and resolved effectively in conjunction with Quality department.
• Other administration duties as and when required
• Managing incoming telephone calls in a professional and efficient manner.
• Commitment to Kingspan Values of Integrity, Accountability, Innovation, Teamwork, and Courage.
Competencies
• Exceptional attention to detail and accuracy.
• Strong Mathematics.
• 'SAP' experience is an advantage - training provided if required
• High level of computer literacy.
• Ability to work to deadlines and use own initiative.
• Excellent communication skills/telephone manner.
• Strong interpersonal and customer service orientation.
• Ability to prioritise and multitask effectively.
• Resilience and ability to perform under pressure.
Performance Measurement
• Accuracy and consistency of data entry and order processing.
Frequently asked questions
Who is hiring for the Customer Service Coordinator role?
Redpath Partners is hiring for the Customer Service Coordinator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Coordinator job located?
The Customer Service Coordinator role with Redpath Partners is based in Christchurch, NZ.
Is the Customer Service Coordinator role full-time or contract?
This is a full time position at Redpath Partners.
What experience level is the Customer Service Coordinator role?
The Customer Service Coordinator position is aimed at mid-level candidates.
How do I apply for the Customer Service Coordinator role at Redpath Partners?
Apply directly on Redpath Partners's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.