Service Delivery Coordinator

This is a newly created role joining the existing Service Delivery team in Brisbane. The position acts as the conduit between Sales and the Networking / Facilities teams once a customer contract has been signed.

Once Sales closes a deal — whether that’s additional data centre space, connectivity, internet services or related infrastructure — the order/ticket is handed to the Service Delivery Coordinator (SDC). The SDC then takes ownership of the delivery process from start to finish.

The role is responsible for:

• understanding what has been sold
• raising and managing the internal records/tickets
• coordinating the required internal teams and vendors
• tracking progress through to completion
• keeping the customer updated throughout the process

An example could be coordinating a network route/connectivity service out to a customer site interstate, ensuring all internal and external parties complete their piece correctly and on time.

The role is highly process-driven and suits someone organised, detail-oriented and strong with ticket/task management. Compared to the Sydney Service Delivery team, which is more customer experience/account management focused, this Brisbane role is more transactional and operational in nature — closer to a junior project coordinator or “mini PM” role.

It’s a strong pathway into Project Management longer term.

Key traits they are looking for:

• highly organised
• strong attention to detail
• process-driven mindset
• comfortable managing multiple tickets/tasks simultaneously
• proactive communicator
• willingness to learn technical/networking/IT concepts
• able to coordinate multiple stakeholders effectively

Other points:

• 1 day WFH
• customer-facing but operationally focused
• exposure to data centre infrastructure, networking and service delivery environments
• good opportunity for someone wanting to grow into PM/service delivery leadership over time