IT Support Specialist

Allied OneSource ·www.alliedonesource.com

Location Topeka, KS, United States
Type Full time
Level Mid
Source Shazamme
ServiceDesk
Apply direct

If you enjoy solving real user problems and want a role that builds enterprise-level IT fundamentals fast, this IT Support Specialist opportunity is a strong next step. As an IT Support Specialist, you’ll be a frontline resource for end-user support—handling tickets, troubleshooting Windows and Microsoft 365 issues, and keeping laptops, desktops, printers, and peripherals running smoothly. The IT Support Specialist works in a team environment with clear processes, escalation paths, and plenty of hands-on exposure to endpoint management, access support, and continuous improvement.

Required Skills

  • 1+ year of experience in help desk, service desk, desktop support, or IT support
  • Strong troubleshooting ability across:
    • Windows PCs/laptops, peripherals, printing, and basic connectivity
    • Microsoft 365 apps (Outlook, Teams, Word/Excel) and common browsers
  • Professional customer support skills (clear communication with technical and non-technical users)
  • Ticket documentation discipline: capturing steps taken, outcomes, and next actions
  • Comfort following standard procedures for access requests and security practices

Nice to Have Skills

  • Exposure to an IT service management platform (ex: ServiceNow or similar)
  • Endpoint management experience (ex: Intune, Tanium, or similar tools)
  • Basic familiarity with directory/access concepts (ex: Active Directory / Entra ID)
  • Experience supporting a regulated or process-driven environment

Preferred Education and Experience

  • Associate degree (or higher) in IT, Computer Science, Information Systems, or related field (or equivalent experience)
  • Experience supporting users in a professional, multi-user environment

Other Requirements

  • Relevant certifications are a plus (CompTIA A+ / Network+ or Microsoft-related certs)
  • Ability to manage multiple tickets while providing timely status updates and clean documentation

Salary: $50,000 - $55,000

Competitive; based on experience.

Bring your troubleshooting mindset and customer-first approach—apply today if you’re ready to grow as an IT Support Specialist and make an immediate impact in a high-volume support environment.

Allied OneSource is connecting great people with great opportunities.

#INDPROFKC

Frequently asked questions

Who is hiring for the IT Support Specialist role?
Allied OneSource is hiring for the IT Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Support Specialist job located?
The IT Support Specialist role with Allied OneSource is based in Topeka, KS, US.
Is the IT Support Specialist role full-time or contract?
This is a full time position at Allied OneSource.
What experience level is the IT Support Specialist role?
The IT Support Specialist position is aimed at mid-level candidates.
How do I apply for the IT Support Specialist role at Allied OneSource?
Apply directly on Allied OneSource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct