Crisis Services Team Leader

• Long-standing community counselling and support organisation
• Lead a focused social work & 24/7 crisis response team | Deliver vital services
• Supportive culture, professional development and strong leadership backing

The Organisation

Counselling Services Centre (CSC) is a respected, not-for-profit agency that has supported the Counties Manukau community since 1986. Based in the heart of Manukau city, CSC provides a wide range of services including specialist counselling, 24/7 crisis response, court support, and social work, with a focus on individuals and whānau impacted by sexual harm, family violence and trauma.

CSC is known for its diverse, inclusive, nurturing culture, where wellbeing, professional growth and quality client care are central. You will have access to professional development and training opportunities, additional leave entitlements and EAP support. As one of Auckland’s larger social work and counselling providers, CSC offers strong clinical infrastructure, collaborative practice and meaningful opportunities to make a real impact across diverse communities.

The Role

As Team Leader you will play a key leadership role supporting a team of social workers, Court Support Advocates and an after-hours team providing a 24/7 response, delivering crisis services to victims/survivors of sexual harm within our community across a variety of contracts. Working closely with, and supported by the Clinical Manager, you will provide day-to-day team oversight, clinical guidance, workflow management and high-quality client care. You will also carry a small caseload to ensure clients receive timely support.

You will also:

• Provide systems leadership and supervision to social workers responding to referrals of clients experiencing sexual violence
• Oversee, monitor and evaluate the day-to-day operational functions
• Manage the team’s workflow by allocating referrals, monitoring caseloads, and conducting file audits
• Ensure contract, reporting and compliance requirements are met at the highest standards
• Represent CSC at sector forums and training events
• Build and maintain strong relationships across the community with stakeholders and partners including Police.

Skills Required

You are a confident, experienced senior social worker, with team leadership experience who is seeking to contribute to a meaningful, community-based organisation with strong culture. You thrive in a supportive environment, can manage multiple priorities, and bring sound judgement and care to staff and clients alike.

To succeed in this role, you will:

• Be a fully registered social work professional (SWRBNZ) with clinical and leadership experience
• Show a readiness to lead people, have experience mentoring or supervising others and be confident managing risk, casework and client allocation
• Demonstrate strong cultural competency, including commitment to Te Tiriti o Waitangi, and the ability to represent CSC professionally while building effective stakeholder relationships
• Possess a highly organised approach, effective time management and administrative skills, proficiency using databases and the ability to maintain resilience, self-care and healthy professional boundaries

If you are If you are ready to combine your clinical and leadership skills to enhance service delivery we would love to hear from you. Apply by clicking Apply Now submitting your resume and cover letter outlining how your experience aligns with the role. For further information or for a confidential discussion, contact Mike Hurdle at NGO Recruitment on either (+64 21) 276 6697 or (+61 3) 8080 8978. To request a full information package please email: officeadministrator@ngorecruitment.com (no applications here please).

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.