Sales Consultant/ Customer Service Representative
Pathfinder ·www.pathfinderrecruitment.com.au
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Are you passionate about delivering exceptional customer service and helping people through challenging situations?
We are seeking a Sales Consultant/ Customer Service Representative to become the first point of contact for customers requiring specialist service support. In this role, you will guide customers through the entire service process, manage enquiries, prepare quotes and invoices, coordinate jobs with internal teams, and build strong relationships with clients and referral partners.
Key Responsibilities
If you're customer-focused, highly organised, and enjoy building strong relationships, we'd love to hear from you.
We are seeking a Sales Consultant/ Customer Service Representative to become the first point of contact for customers requiring specialist service support. In this role, you will guide customers through the entire service process, manage enquiries, prepare quotes and invoices, coordinate jobs with internal teams, and build strong relationships with clients and referral partners.
Key Responsibilities
- Manage customer enquiries via phone, email, and in person.
- Coordinate customer cases from initial enquiry through to completion.
- Prepare and follow up on quotes and invoices.
- Build and maintain strong relationships with customers and referral partners.
- Coordinate logistics, courier bookings, and job allocation.
- Assist with customer feedback, reviews, and marketing activities.
- Provide administrative and reporting support to the wider team.
- Previous experience in customer service, account management, sales support, or a similar role.
- Excellent communication and relationship-building skills.
- Strong organisational and time management abilities.
- High attention to detail and a proactive approach to problem-solving.
- Comfortable working in a fast-paced environment and managing multiple priorities.
- Technology or IT industry experience is highly regarded.
If you're customer-focused, highly organised, and enjoy building strong relationships, we'd love to hear from you.
Frequently asked questions
Who is hiring for the Sales Consultant/ Customer Service Representative role?
Pathfinder is hiring for the Sales Consultant/ Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Sales Consultant/ Customer Service Representative job located?
The Sales Consultant/ Customer Service Representative role with Pathfinder is based in Melbourne, VIC, AU.
Is the Sales Consultant/ Customer Service Representative role full-time or contract?
This is a full time position at Pathfinder.
What experience level is the Sales Consultant/ Customer Service Representative role?
The Sales Consultant/ Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Sales Consultant/ Customer Service Representative role at Pathfinder?
Apply directly on Pathfinder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.