Content Review Operations Specialist

Overview

Client is seeking a Content Review Operations Specialist to support medical, legal, and regulatory content approval operations and digital asset administration. This customer-facing role will help internal stakeholders, affiliates, and external agencies navigate Veeva Vault PromoMats, manage approval-related activities, and maintain accurate claims and metadata.

Core Responsibilities

• Support all or portions of content materials moving through medical, legal, and regulatory review workflows.
• Manage claims processes, including claims approval, metadata alignment, auto-linking, bulk-document quality checks, and reference-library maintenance.
• Validate and maintain content metadata and business rules supporting modular content standards and campaign alignment.
• Provide end-user support for Veeva Vault PromoMats, including access, permissions, account updates, deactivations, and document ownership transfers.
• Triage, resolve, or escalate user tickets and technical inquiries to the appropriate teams.
• Guide users to job aids, SOPs, process documentation, training resources, and other support materials.
• Track recurring operational issues and identify process or system enhancement opportunities.
• Partner with Content Review Operations Coordinators and leads to improve review-cycle efficiency.
• Build effective working relationships with internal stakeholders, regional affiliates, and external agency partners.
• Clearly explain business processes and technical workflows to non-technical audiences.

Essential Qualifications, Skills, and Technologies

• Bachelor's degree or equivalent experience.
• At least three years of experience in content operations, digital asset management, content review or approval processes, project coordination, or marketing operations.
• Practical experience using a content management or review/approval platform, such as Veeva Vault PromoMats, to support digital asset workflows.
• Experience providing customer, stakeholder, or end-user support in a system-driven operational environment.
• Strong problem-solving, organizational, multitasking, and analytical skills.
• Ability to manage daily administrative and operational activities while maintaining accuracy and responsiveness.

Preferred Skills or Experience

• Experience in pharmaceutical, biotechnology, life sciences, healthcare, or another highly regulated industry.
• Veeva Vault Platform certification or a similar content review platform administration certification.
• Familiarity with medical, legal, and regulatory review lifecycles, claims management, and compliance standards.
• Interest in continuous process improvement and operational efficiency.

Work Details

• Full-time position.
• Hybrid work model.
• Monday through Friday during standard Pacific Time business hours.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.