Customer Support Specialist

Customers remember two things: how fast you solved the problem—and how you made them feel while you did it. As a Customer Support Specialist, you’ll be the trusted first point of contact for merchants and partners, owning issues from the first conversation through final resolution (not just “touching the ticket”). This Customer Support Specialist role is high-visibility on a customer-obsessed team where your communication, troubleshooting, and follow-through directly impact retention and the overall experience. If you like solving real problems, thinking clearly under pressure, and being the person customers are genuinely relieved to reach, you’ll thrive as a Customer Support Specialist.

Required Skills

• Clear, confident communication skills (written and verbal), with the ability to translate technical steps into simple, customer-friendly language
• Strong customer service presence: active listening, empathy, patience, and rapport-building
• Troubleshooting and critical-thinking skills; ability to gather details, identify root cause, and drive resolution
• Strong organization and time management—able to prioritize multiple open items in a fast-moving environment
• Comfortable supporting customers across phone, email, and live chat, including complex or multi-line phone systems
• Computer literacy, including proficiency with Microsoft Office Suite and CRM tools
• Ability to document interactions accurately and consistently

Nice to Have Skills

• Experience providing software and/or terminal coaching or customer training
• Background supporting hardware/software issue tracking through to closure
• Familiarity with PCI compliance workflows (questionnaires, scans, follow-ups)
• Bilingual skills (may be eligible for a pay differential for approved languages)
• Experience working in a hybrid environment

Preferred Education and Experience

• Associate’s or Bachelor’s degree preferred
• 1+ year experience in a financial institution and/or customer service role preferred/required
• Ability to work 11am-8pm shift M-F

Salary

• $23/hr

Bring your curiosity, your grit, and your customer-first mindset—then take the next step and apply for the Customer Support Specialist role today.

Allied OneSource is connecting great people with great opportunities.

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