Senior Insights Lead (UX & Product) | Wealth & Digital Banking

Shape digital wealth and banking experiences for affluent customers across the globe within a leading international bank's global design team. Lead end-to-end research programs by combining qualitative and quantitative methodologies with digital analytics to drive strategic product decisions. Scale research excellence by mentoring cross-functional peers, managing vendor platforms, maintaining strict governance standards, and adopting emerging AI technologies to embed customer insights across the full product lifecycle.

Responsibilities

• Lead end-to-end qualitative and quantitative research programs aligned with strategic business outcomes.
• Execute usability testing, interviews, surveys, and prototype validations alongside cross-functional teams.
• Synthesize multi-source data, customer sentiment, and digital analytics into actionable design recommendations.
• Coach colleagues and manage external research vendors, tools, and platforms to ensure research quality and scalability.
• Champion ethical research governance, data privacy compliance, and risk mitigation standards.
• Integrate emerging research methodologies, AI/ML tools, and behavioral analytics to enhance capabilities.
• Present compelling research narratives to senior stakeholders to guide digital product strategy.
• Measure and link research activities directly to business metrics and customer journey improvements.

Requirement

• Demonstrate a proven track record leading UX, design, or behavioral research across full product lifecycles.
• Show deep expertise in qualitative and quantitative research methods, usability testing, and data synthesis.
• Possess proficiency with modern research and design tools like UserTesting, Dovetail, Miro, and Figma.
• Display a solid understanding of digital customer behavior, accessibility standards, and journey analytics.
• Bring experience coaching multidisciplinary agile teams and establishing scalable ResearchOps practices.
• Hold knowledge of regulatory compliance, data privacy, and ethical standards in regulated environments.
• Apply strong stakeholder engagement skills with the ability to translate customer insight into business impact.
• Maintain a strategic mindset with a deep commitment to inclusive design principles and diverse perspectives.