Inside Sales and Service Representative

Inside Sales & Service Representative - Parts
Location: Cincinnati, OH
Employment Type: Full-Time

About Us
Ingersoll Rand is a global leader in mission-critical flow creation and industrial technologies, helping customers solve some of the world's most demanding operational challenges. With more than 160 years of innovation and over 80 trusted brands, we serve customers across manufacturing, food and beverage, life sciences, energy, and industrial markets worldwide. At Ingersoll Rand, our success is built on an entrepreneurial spirit, a culture of ownership, and a commitment to continuous improvement. Our employees are empowered to make an impact, build meaningful customer relationships, and develop rewarding careers while helping create a more sustainable future. Learn more at www.IRCO.com.

Job Overview
As an Inside Sales & Service Representative - Parts, you will play a vital role in delivering exceptional customer experiences while supporting the sales and service lifecycle for compressed air equipment and replacement parts. Acting as a trusted advisor to customers, you will provide technical support, identify parts solutions, prepare quotations, process orders, and ensure timely delivery. This position offers an excellent opportunity to develop technical expertise, build customer relationships, and grow within a global industrial technology leader. You will work closely with customers, field sales teams, service professionals, and operations partners to ensure seamless execution from inquiry through fulfillment, while contributing to business growth and customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to parts, products, and service solutions.
• Identify customer requirements and provide accurate parts recommendations, quotations, and order support.
• Manage the full order lifecycle, including quote generation, order processing, expediting, shipment tracking, and issue resolution.
• Build strong customer relationships through proactive communication and responsiveness.
• Partner with the outside sales team to support lead generation, customer engagement, and business growth initiatives.
• Monitor inventory levels and coordinate replenishment activities to ensure product availability.
• Coordinate external purchases and transportation activities while supporting cost-effective operations.
• Maintain accurate documentation, records, purchase orders, and customer communications.
• Support warehouse operations, including parts handling and forklift operation when required.
• Ensure compliance with environmental, health, and safety policies and procedures.
• Mentor and support team members by sharing knowledge, best practices, and customer service excellence.
• Prepare reports, presentations, and business analyses to support operational and sales objectives.
• Participate in special projects and continuous improvement initiatives that enhance customer experience and business performance.

Qualifications

• High school diploma or GED required.
• Associate degree or 2-3 years of relevant customer service, sales support, technical support, or industrial experience required.
• Bachelor's degree preferred.
• Technical aptitude or experience within industrial, mechanical, manufacturing, or equipment-focused environments strongly preferred.
• Proficiency with Microsoft Office applications and the ability to learn internal business systems.
• Experience with Salesforce CRM or similar customer relationship management platforms is a plus.
• Forklift certification is preferred but not required; training and certification will be provided.
• Ability to work in both office and warehouse environments, including occasional lifting of materials up to 40 pounds.

Preferred Qualifications

• Experience supporting industrial equipment, aftermarket parts, compressed air systems, or technical products.
• Knowledge of inventory management, order fulfillment, and customer support processes.
• Experience working in a fast-paced distribution, manufacturing, or service environment.
• Demonstrated ability to manage multiple priorities while maintaining exceptional customer service.

Core Competencies

• Customer-Focused Problem Solving
• Technical and Mechanical Aptitude
• Sales Support and Relationship Building
• Order Management and Process Excellence
• Communication and Collaboration
• Inventory and Parts Management
• Attention to Detail and Accuracy
• Continuous Improvement Mindset
• Time Management and Organization
• Business and Operational Acumen

Work Arrangement

• On-site position based in Cincinnati, OH.
• Occasional domestic travel for training, meetings, and professional development opportunities (5-10%).

Why Join Ingersoll Rand?
This is more than a customer service or sales support role. It's an opportunity to become a trusted technical resource, build long-term customer partnerships, and contribute directly to the success of world-class industrial operations. You'll join a company that values ownership, innovation, collaboration, and career development while providing opportunities for advancement across a global organization. Whether you're looking to deepen your technical expertise, strengthen your customer engagement skills, or build a long-term career within industrial technology, Ingersoll Rand provides the resources, support, and opportunities to help you succeed.

What We Offer
At Ingersoll Rand, we invest in our people and are committed to supporting your professional and personal success. Our comprehensive benefits package includes:

• Medical, Dental, and Vision Coverage
• Life and Disability Insurance
• 401(k) Retirement Savings Plan with Company Support
• Employee Stock Programs
• Paid Time Off and Company Holidays
• Wellness and Employee Assistance Programs
• Professional Development and Career Growth Opportunities
• Industry-Leading Training and Skill Development
• A Collaborative, Inclusive, and Values-Driven Workplace

Equal Opportunity Employer
Ingersoll Rand is committed to fostering a diverse, inclusive, and respectful workplace where all employees can thrive. We believe that different backgrounds, experiences, and perspectives drive innovation and strengthen our business. We are proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Ingersoll Rand Inc. (NYSE: IR) is a global leader in mission-critical flow creation and industrial solutions. Driven by an entrepreneurial spirit and ownership mindset, we are dedicated to making life better for our employees, customers, shareholders, and communities worldwide. For more information, visit www.IRCO.com.