Associate CX Manager - Weekend Coverage
Tandym Group ·careers.tandymgroup.com
Apply directA recognized media services organization in New Jersey is seeking a new Associate CX Manager to provide Weekend Coverage, supporting digital products, and requires problem-solving and customer empathy.
About the Opportunity:
- Shift: Weekend
- Schedule: Saturday & Sunday or Sunday to Thursday
- Hours: Standard business
Responsibilities:
- Scaling and optimizing multi-channel support operations
- Delivering world-class service to digital subscription customers
- Growing and coaching support teams in fast-paced environments
- Diving into complex issues and driving improvements
- Collaborating with cross-functional teams
- Performing other duties, as needed
Qualifications:
- 3+ years of Customer Support Management experience
- High School Diploma / GED
- Proficiency in Zendesk
- Experience with Digital Products
- Technical environment comfort
- Problem-solving skills
- Highly collaborative mindset
Desired Qualifications:
- Bachelor's Degree
- Experience with Subscription-based Products
- Familiarity with support platforms
Frequently asked questions
Who is hiring for the Associate CX Manager - Weekend Coverage role?
Tandym Group is hiring for the Associate CX Manager - Weekend Coverage position, a Shazamme client. Apply directly on the employer's career site.
Where is the Associate CX Manager - Weekend Coverage job located?
The Associate CX Manager - Weekend Coverage role with Tandym Group is based in Englewood Cliffs, NJ, US.
What does the Associate CX Manager - Weekend Coverage role pay?
Tandym Group lists the Associate CX Manager - Weekend Coverage role at USD 30–40 per hour.
Is the Associate CX Manager - Weekend Coverage role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the Associate CX Manager - Weekend Coverage role?
The Associate CX Manager - Weekend Coverage position is aimed at junior-level candidates.
How do I apply for the Associate CX Manager - Weekend Coverage role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.