Help Desk Support
Calleo ·www.calleo.com.au
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About the Role
We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.
Key Responsibilities
Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.
How to apply
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
www.linkedin.com/company/calleoresourcing
www.calleo.com.au
We’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support to end users in a secure environment.
- Manage incidents, service requests, and escalations in alignment with ITIL processes.
- Support system maintenance, testing, and troubleshooting during major operational periods.
- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.
- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
- Strong customer service focus with excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team-driven environment.
Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.
How to apply
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
www.linkedin.com/company/calleoresourcing
www.calleo.com.au
Frequently asked questions
Who is hiring for the Help Desk Support role?
Calleo is hiring for the Help Desk Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the Help Desk Support job located?
The Help Desk Support role with Calleo is based in Laverton, VIC, AU.
What does the Help Desk Support role pay?
Calleo lists the Help Desk Support role at AUD 40–50 per hour.
Is the Help Desk Support role full-time or contract?
This is a full time position at Calleo.
What experience level is the Help Desk Support role?
The Help Desk Support position is aimed at mid-level candidates.
How do I apply for the Help Desk Support role at Calleo?
Apply directly on Calleo's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.