Ops Lead Engineer/ SRE (P3)

A Global Life Insurance is looking for a talented Ops Lead Engineer/ SRE for their Production operations.

Responsibilities:
- Perform day-to-day operations and maintenance of business applications
- Handle incident response (Level 1 & 2), troubleshoot issues, and propose permanent fixes
- Design, implement, and improve pipelines using Jenkins, Jira, GitHub Actions, etc.
- Automate manual operational tasks (deployment, data extraction, batch execution, etc.)
- Develop and implement improvement plans addressing internal audit findings and Group
- Design metrics, logs, and alerts using tools such as Prometheus, Grafana, Dynatrace, CloudWatch, and Splunk
- Tune alerts and drive improvements to reduce MTTR
- Strong commitment to Operate and configure applications on AWS, OpenShift, and managed public IaaS
- Collaborate with infrastructure teams on networking (DNS, load balancers, firewalls) and certificate updates
- Create and maintain Runbooks, KEDB, and Wiki documentation
- Participate in Agile development (Scrum/Kanban), manage tasks, and share progress within the team
- Provide technical support and mentoring to team members and partners
- Stakeholder Collaboration

Required Skills:
- 3+ years in IT operations, SRE, or DevOps
- Strong interest in troubleshooting and driving issues through to resolution
- Self-driven, proactive problem-solving attitude
- Team-oriented with strong collaboration and knowledge-sharing mindset
- Experience with Linux (RHEL-based) or Windows Server operations
- Experience with CI tools such as Jenkins for build/deploy
- Practical experience with Git (branching, pull requests)
- Automation development using at least one scripting/language (Shell, Python, Groovy, PowerShell, Node.js, etc.)
- Basic knowledge/experience with AWS and containers (Docker, Kubernetes, OpenShift)
- Experience with at least one monitoring/logging tool (Prometheus, Grafana, CloudWatch, Splunk, Dynatrace)
- Understanding of CI/CD and software engineering practices (e.g., Git flow)
- Experience with Agile (Scrum/Kanban) and task management tools like Jira

Why should you apply:
- Our client is one of the biggest global insurance companies in the world
- You will be working with the international team, and with best technologies in the insurance domain
- 50% WFH and 50% Work from Office


Company Details: 
One of the world's largest insurance - financial groups, trusted by over 50 million customers. The company provides various financial protections including general insurance, life insurance, retirement funds, and inheritance throughout the lifetime for individual customers, small businesses, and large companies.

Working Hours: 9:00 – 17:00 (Mon-Fri)
Working Style: Hybrid (2 days in office & 3 days’ work from home every week)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays
Services/Benefits: Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.
Interview Process: 3~4 times