IT Provider EHR Support Specialist (NC804072)

IT Provider EHR Support Specialist (NC804072)

Key Responsibilities

 Integration & Technical Onboarding

· Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C CDA/CCD exchange.

· Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.

· Coordinate with internal HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.

Healthcare Interoperability Standards & Compliance

· Provide expert guidance on interoperability standards including HL7 v2, C CDA, CCD, USCDI, and NC HIEA Interoperability Standards.

· Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.

Data Quality & Validation

· Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.

· Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.

· Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.

Training & Provider Support

· Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.

· Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.

· Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.

Cross Team & Program Collaboration

· Collaborate with HIEA teams on interoperability and data quality initiatives.

· Support HIEA’s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.