Customer Service Representative
Nesco Resource ·nescoresource.com
Apply directCustomer Service Representative
Schedule
- Monday – Friday
- 8:00 AM – 5:00 PM
- Hybrid Schedule: 3 days onsite / 2 days remote
Additional Requirements
- Technology Controlled Check (TCC) Required
Position Summary
The Customer Service Representative is responsible for providing exceptional customer support while maintaining accurate customer information and processing sales orders. This role serves as a key liaison between customers and internal departments, ensuring timely order processing, shipment coordination, and issue resolution.
The ideal candidate will have strong customer service skills, SAP experience, and the ability to work independently in a fast-paced manufacturing environment.
Key Responsibilities
- Provide customer service and maintain accurate customer information.
- Perform administrative functions supporting customer service operations and sales order entry.
- Prepare and process customer orders for shipment.
- Provide customers with monthly status updates on open orders.
- Coordinate with Production to ensure timely order fulfillment.
- Maintain records related to asset delivery progress and invoicing.
- Collaborate with Buyers, Planners, and Production teams to monitor customer orders.
- Resolve customer licensing issues and document resolutions within the support database.
- Maintain and improve the integrity of customer and order data within SAP.
- Utilize continuous improvement principles and manufacturing system tools to improve processes.
- Support internal Oil & Gas customers by responding to order inquiries and service requests.
Required Qualifications
- Associate degree preferred.
- 1–3 years of customer service experience within a manufacturing or industrial environment.
- 1–3 years of SAP or ERP system experience.
- Experience processing customer orders and sales order entry.
- Strong administrative and organizational skills.
- Ability to work independently with minimal supervision.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service abilities.
Preferred Qualifications
- Experience working in a manufacturing environment.
- Understanding of ERP systems and order management processes.
- Experience coordinating with Production, Planning, and Purchasing teams.
- Experience supporting customers in industrial or Oil & Gas industries.
- Strong attention to detail and data accuracy.
- Proficiency with Microsoft Office applications.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently asked questions
Who is hiring for the Customer Service Representative role?
Nesco Resource is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Nesco Resource is based in Rosharon, TX, US. The role is remote-friendly.
Is the Customer Service Representative role remote?
Yes — the Customer Service Representative position at Nesco Resource is remote. Candidates based in US are preferred.
What does the Customer Service Representative role pay?
Nesco Resource lists the Customer Service Representative role at up to USD 26 per hour.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.