Help Desk Support Specialist
Tandym Group ·careers.tandymgroup.com
Apply directAn education network in New York City is actively seeking a new Help Desk Support Specialist to join their team in Manhattan, providing technical support and handling service tickets for a dynamic team.
About the Opportunity:
- Assignment Length: 6+ months
- Schedule: Monday to Friday
- Hours: Standard business
- Setting: Onsite
Responsibilities:
- Serving as the first contact for technical support through ServiceNow and phone
- Troubleshooting Tier 1 issues related to hardware, software, and access
- Providing both in-person and remote technical support
- Documenting issues, troubleshooting steps, and resolutions in the system
- Following SOPs and escalating issues as needed
- Performing other duties, as needed
Qualifications:
- 1-2 years of experience in IT support
- Bachelor's Degree or equivalent work experience
- Experience with ServiceNow or similar ticketing systems
- Apple device support experience
- Strong analytical and troubleshooting skills
- Excellent customer service orientation
- Strong communication skills
- Motivated self-starter
Desired Qualifications:
- Bachelor's Degree
- Experience with basic IT troubleshooting
Frequently asked questions
Who is hiring for the Help Desk Support Specialist role?
Tandym Group is hiring for the Help Desk Support Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Help Desk Support Specialist job located?
The Help Desk Support Specialist role with Tandym Group is based in New York City, NY, US. The role is remote-friendly.
Is the Help Desk Support Specialist role remote?
Yes — the Help Desk Support Specialist position at Tandym Group is remote. Candidates based in US are preferred.
What does the Help Desk Support Specialist role pay?
Tandym Group lists the Help Desk Support Specialist role at USD 20–30 per hour.
Is the Help Desk Support Specialist role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the Help Desk Support Specialist role?
The Help Desk Support Specialist position is aimed at mid-level candidates.
How do I apply for the Help Desk Support Specialist role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.