Accounts Receivable Support Representative
Nesco Resource ·nescoresource.com
Apply directAccounts Receivable Specialist (Entry Level)
Location: Framingham, MA (Onsite)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Start Date: Upcoming training class begins September 14
Openings: 6
Position Overview
We are seeking motivated, detail-oriented individuals to join our Accounts Receivable team in an entry-level role. This is an excellent opportunity for candidates looking to transition into accounting or finance from customer-facing positions such as retail, hospitality, restaurants, or call centers.
While prior Accounts Receivable or collections experience is preferred, it is not required. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a desire to build a career in finance.
This is a long-term contract opportunity with the potential for full-time conversion based on performance.
Key Responsibilities
Accounts Receivable & Collections
- Collect payments on outstanding Accounts Receivable balances.
- Follow up with customers regarding past-due invoices until payment resolution is achieved.
- Research outstanding balances and reconcile customer payment remittances.
- Resolve billing discrepancies and Accounts Receivable issues promptly.
- Escalate complex issues to the Team Lead as appropriate.
- Minimize bad debt while maximizing cash collections.
- Adhere to established Accounts Receivable procedures, service level agreements, and departmental goals.
- Support credit review activities, cash application, and account maintenance.
Customer Service
- Maintain positive relationships with customers while collecting outstanding balances.
- Communicate professionally with customers regarding invoices and payment status.
- Negotiate payment plans or settlements for significantly past-due accounts when appropriate.
- Deliver outstanding customer service while balancing collection objectives.
Account Analysis & Reporting
- Perform account reconciliations and investigate payment discrepancies.
- Conduct root cause analysis to identify and resolve customer account issues.
- Prepare reports, account statements, and other customer documentation as requested.
- Present account reconciliation findings to internal teams and customers.
- Host conference calls with customers and internal stakeholders to resolve outstanding issues.
Cross-Functional Collaboration
- Partner with Sales, Customer Service, Credit, and other internal departments to resolve customer issues.
- Build strong relationships with internal teams and external customers.
- Develop an understanding of customer ordering platforms and billing processes.
- Identify opportunities to improve billing and collection processes.
Qualifications
Required
- High school diploma or equivalent.
- 0–2 years of experience in Accounts Receivable, Credit, Collections, Customer Service, or a related field, or an Associate's or Bachelor's degree.
- Strong customer service and communication skills.
- Excellent organizational and time management abilities.
- Strong attention to detail.
- Analytical and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Basic to intermediate Microsoft Excel skills.
- Proficiency with Microsoft Office and Microsoft 365.
Preferred
- Previous B2B Accounts Receivable or collections experience.
- Experience with ERP systems such as Oracle or SAP.
- Experience using collection software (WebCollect, GetPaid, or similar).
- Understanding of accounting principles.
- Knowledge of credit management processes.
- Familiarity with billing and invoicing procedures.
Ideal Candidate
Candidates from the following backgrounds are encouraged to apply:
- Customer Service
- Retail
- Call Center
- Restaurant
- Hospitality
- Banking
- Administrative Support
- Office Administration
- Entry-Level Accounting
- Finance
- Accounts Receivable
- Collections
Key Skills
- Accounts Receivable
- Customer Service
- Collections
- Payment Processing
- Account Reconciliation
- Billing
- Invoicing
- Cash Collections
- Microsoft Excel
- ERP Systems
- SAP
- Oracle
- Microsoft Office 365
- Communication
- Problem Solving
- Time Management
- Attention to Detail
- Relationship Management
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Frequently asked questions
Who is hiring for the Accounts Receivable Support Representative role?
Nesco Resource is hiring for the Accounts Receivable Support Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Accounts Receivable Support Representative job located?
The Accounts Receivable Support Representative role with Nesco Resource is based in Framingham, MA, US.
What does the Accounts Receivable Support Representative role pay?
Nesco Resource lists the Accounts Receivable Support Representative role at USD 20–21 per hour.
Is the Accounts Receivable Support Representative role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Accounts Receivable Support Representative role?
The Accounts Receivable Support Representative position is aimed at mid-level candidates.
How do I apply for the Accounts Receivable Support Representative role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.