Customer Success Manager

We are seeking an experienced Connection Support Lead to coordinate and support onboarding, implementation, and connection activities for organisations integrating with digital health infrastructure. This role sits at the intersection of stakeholder engagement, service delivery, implementation coordination, and digital health technology.
You will work closely with software vendors, healthcare organisations, technical partners, and internal teams to guide successful connection outcomes while ensuring compliance with technical, security, and operational requirements.
The Role In this role, you will:

• Lead and coordinate onboarding and implementation activities for software developers, healthcare organisations, and digital solution providers.
• Act as a trusted advisor on connection processes, technical requirements, conformance obligations, and implementation pathways.
• Build and maintain strong relationships with external stakeholders, vendors, technical partners, and internal teams.
• Identify, manage, and resolve implementation issues, risks, and dependencies.
• Facilitate successful integration outcomes through effective communication and stakeholder engagement.
• Contribute to service improvement initiatives, business process enhancement, and future service design activities.
• Support project and program delivery through participation in working groups and cross-functional initiatives.
• Develop and maintain implementation documentation, processes, and stakeholder communications.

About You You will bring:

• Experience in implementation, service delivery, customer success, project coordination, business analysis, digital health, health technology, or technical support environments.
• Strong stakeholder management skills and the ability to work effectively with both technical and non-technical audiences.
• Experience coordinating multiple activities and competing priorities in a fast-paced environment.
• The ability to interpret technical information and communicate it clearly to a broad range of stakeholders.
• Strong problem-solving skills with experience managing issues, risks, escalations, and dependencies.
• Excellent written and verbal communication skills.
• A continuous improvement mindset with experience identifying and implementing process enhancements.

Desirable Experience Experience in one or more of the following would be advantageous:

• Digital health, healthcare technology, or clinical systems environments.
• Software implementation, onboarding, or systems integration.
• Service delivery, customer success, or technical account management.
• Working with software vendors, developers, or technical stakeholders.
• Government, healthcare, or regulated industry environments.

Please reach out to me at chantelle.lee@peoplebank.com.au / 07 32915405 and reference #272142


Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.