Carrier Engineer

Zoom ·careers.zoom.com

Location US
Type Full time
Level Mid
Source Shazamme
Engineering Design HR & People IT & Infrastructure
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Excited to grow your career?


We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Carrier Engineer

What you can expect

As a Carrier Engineer at Zoom, you will maintain technical knowledge of both VoIP and Networking technologies. Have the ability to apply that knowledge in interconnecting a carrier to the Zoom Telephony Platform. Responsible for primary roles of evaluation, design, and onboarding of carriers and their Telephony services. The Carrier Engineer will also be responsible for Tier 2 escalations. Including customer/end users telephony issues as well as monitoring, triage and support of the Zoom Telephony Infrastructure.

About the Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

What we’re looking for

  • 5+ years of experience working in a technical role with a telecom carrier or large enterprise operating and/or managing a sip based voice infrastructure/UCaaS environment.
  • Have advanced knowledge and understanding of Voice over IP using SIP signalling to include, but not limited to using UDP, RTP, TLS,SRTP for delivery.
  • Have advanced knowledge of LAN and WAN switching and routing protocols for the design and transport of Voice over IP services.
  • Have knowledge of BGP routing protocol is a must.
  • Understand and have knowledge of international telephony regulations and propose solutions within these regulatory requirements.
  • Have experience in seeking out solutions for problems to optimize cost, performance and quality of existing solution with ownership.
  • Have experience working with vendors and external partners.

Frequently asked questions

Who is hiring for the Carrier Engineer role?
Zoom is hiring for the Carrier Engineer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Carrier Engineer job located?
The Carrier Engineer role with Zoom is based in US.
Is the Carrier Engineer role full-time or contract?
This is a full time position at Zoom.
What experience level is the Carrier Engineer role?
The Carrier Engineer position is aimed at mid-level candidates.
How do I apply for the Carrier Engineer role at Zoom?
Apply directly on Zoom's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct