IT Epic Training Manager (NC810745)

IT Epic Training Manager (NC810745)
 

Key Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.

• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.

• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.

• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.

• Establish training plans, schedules, communications, and readiness milestones for system changes.

• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.

• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.

• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.

• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.

• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.