Contact Centre Officer
Chandler Macleod ·www.chandlermacleod.com
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Contact Centre Officer
Location: Parramatta, NSW
Work Type: 6 Months Contract with potential extension or permanency
Start Date: 22 June
Join a leading organisation in the financial services sector as a Contact Centre Officer supporting customer and member enquiries. This is a full-time opportunity working rotating shifts between 8am and 6pm, Monday to Friday.
You will begin with a structured onsite training period (minimum 4 weeks), followed by a hybrid model with a minimum of 2 days onsite per week.
Key Responsibilities
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Location: Parramatta, NSW
Work Type: 6 Months Contract with potential extension or permanency
Start Date: 22 June
Join a leading organisation in the financial services sector as a Contact Centre Officer supporting customer and member enquiries. This is a full-time opportunity working rotating shifts between 8am and 6pm, Monday to Friday.
You will begin with a structured onsite training period (minimum 4 weeks), followed by a hybrid model with a minimum of 2 days onsite per week.
Key Responsibilities
- Respond to inbound enquiries and provide accurate information
- Manage outbound customer contact and support campaigns
- Handle correspondence and resolve customer issues effectively
- Maintain accurate records and update member details
- Meet KPIs, SLAs and service standards
- Provide administrative and operational support
- Contribute to continuous improvement initiatives
- Proven experience in a contact centre environment
- Strong communication and problem solving skills
- High attention to detail and ability to multitask
- Confident handling customer enquiries and escalations
- Strong computer skills across Microsoft Office
- Ability to work both independently and in a team
- Full time rotating roster (8 hour shifts between 8am to 6pm)
- 5 days onsite during initial training period
- Hybrid model after training (minimum 2 days onsite weekly)
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the Contact Centre Officer role?
Chandler Macleod is hiring for the Contact Centre Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Contact Centre Officer job located?
The Contact Centre Officer role with Chandler Macleod is based in Parramatta, NSW, AU. The role is hybrid-friendly.
Is the Contact Centre Officer role remote?
Yes — the Contact Centre Officer position at Chandler Macleod is hybrid. Candidates based in AU are preferred.
Is the Contact Centre Officer role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Contact Centre Officer role?
The Contact Centre Officer position is aimed at mid-level candidates.
How do I apply for the Contact Centre Officer role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.