Customer Support Officer

Customer Support Officer
Melton, VIC | $46 per hour + super | Contract to December 2026

We are currently seeking an experienced Customer Support Officer to join a fast-paced, community-facing environment within Melbourne’s western suburbs.
This role is ideally suited to someone who thrives in a front-line position and is confident delivering high-quality service across multiple channels including face-to-face, phone and written enquiries.

What you will be doing:

• Providing customer support across counter, phone and digital channels
• Responding to enquiries and aiming for first point resolution
• Processing payments and managing daily cashiering responsibilities
• Recording requests and maintaining accurate system data
• Acting as a key point of contact between internal teams and the community
• Contributing to service improvements and maintaining current service knowledge

What we are looking for:

• Strong background in customer service within a high-volume environment
• Excellent communication skills with a focus on empathy and professionalism
• Ability to multitask, prioritise and work independently
• Confident using systems and navigating multiple platforms
• High attention to detail and accuracy, particularly with financial transactions
• Ability to engage with people from diverse backgrounds

Nice to have:

• Previous experience in a similar environment
• Additional language skills

This is a great opportunity to join a collaborative team environment that values inclusion, safety and delivering positive outcomes for the community.

Please note: only shortlisted candidates will be contacted.



At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.