Technical Partner Advisor, Zoom Customer Experience

Zoom ·careers.zoom.com

Location US
Type Full time
Level Mid
Source Shazamme
Design HR & People
Apply direct

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Technical Partner Advisor, Zoom Customer Experience

What you can expect

You'll drive customer retention and expansion across Zoom's Customer Experience portfolio by partnering with service providers to ensure successful deployments and sustained adoption. You'll establish technical standards, monitor account health, and proactively address churn risks throughout the customer lifecycle. You'll enable partners to independently deliver value while connecting product feedback to engineering improvements.

About the Team

We deliver Zoom's Customer Experience solutions through strategic partner relationships, ensuring enterprise customers achieve their business objectives. Our team collaborates across Product, Engineering, and Partner organizations to scale technical expertise. We exist to make complex contact center technology accessible and valuable for customers worldwide.

What we’re looking for

  • Bring 4+ years of technical experience with Customer Experience solutions including Contact Center, Workforce Engagement, or Virtual Agent technologies

  • Demonstrate 5+ years in post-implementation customer-facing roles such as Customer Success, Renewals, or Adoption Management

  • Apply knowledge of CCaaS technologies, CRM integrations, and customer experience analytics to drive adoption and retention

  • Experience with executive-level engagements and communication

  • Have business proficiency in English and Japanese

  • Communicate complex technical concepts clearly to both technical and business audiences across internal teams and external partners

  • Identify risks proactively and develop remediation strategies that prevent churn and drive customer satisfaction

Frequently asked questions

Who is hiring for the Technical Partner Advisor, Zoom Customer Experience role?
Zoom is hiring for the Technical Partner Advisor, Zoom Customer Experience position, a Shazamme client. Apply directly on the employer's career site.
Where is the Technical Partner Advisor, Zoom Customer Experience job located?
The Technical Partner Advisor, Zoom Customer Experience role with Zoom is based in US.
Is the Technical Partner Advisor, Zoom Customer Experience role full-time or contract?
This is a full time position at Zoom.
What experience level is the Technical Partner Advisor, Zoom Customer Experience role?
The Technical Partner Advisor, Zoom Customer Experience position is aimed at mid-level candidates.
How do I apply for the Technical Partner Advisor, Zoom Customer Experience role at Zoom?
Apply directly on Zoom's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct