Head of Field Operations

Our client is a leading business operating within the FMCG sector, seeking an experienced Head of Field Operations to lead business performance, operational excellence, and client delivery across Thailand.

This is a strategic leadership role responsible for driving operational effectiveness, enhancing customer experience, developing high-performing teams, and ensuring the successful delivery of business objectives. The successful candidate will work closely with internal and external stakeholders to optimize performance, support growth initiatives, and strengthen long-term partnerships.

Key Responsibilities

Operational Leadership

• Lead and oversee nationwide field operations to ensure consistent execution and service excellence.
• Develop and implement operational strategies aligned with business objectives and client expectations.
• Drive operational efficiency, productivity, and continuous improvement initiatives across all business units.
• Establish and optimize processes, structures, and performance standards to support scalable growth.
• Monitor operational KPIs and implement corrective actions where required.

Client & Stakeholder Management

• Build and maintain strong relationships with key clients, customers, and internal stakeholders.
• Act as a senior escalation point for operational and service-related matters.
• Lead regular business reviews and provide strategic recommendations to clients.
• Identify opportunities to expand service offerings and strengthen commercial partnerships.

Financial & Business Performance

• Manage operational budgets and ensure efficient resource utilization.
• Drive profitability through effective cost management and productivity improvements.
• Monitor business performance metrics and develop action plans to achieve financial and operational targets.
• Collaborate with cross-functional teams to support sustainable business growth.

People Leadership

• Lead, develop, and inspire a large and diverse operations team.
• Build a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Drive talent development, succession planning, coaching, and capability-building initiatives.
• Foster an inclusive and engaging work environment that supports employee growth and retention.

Requirements

• Bachelor's Degree in Business, Marketing, Management, or a related discipline. MBA is advantageous.
• Minimum 15 years of experience within FMCG, retail, field operations, sales operations, trade marketing, or related industries.
• Proven experience leading large-scale operations and managing sizeable field teams across multiple locations.
• Strong understanding of retail execution, merchandising, field force management, and customer engagement.
• Demonstrated success in client management and stakeholder relationship building.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong leadership skills with a track record of building and developing high-performing teams.
• Excellent communication and presentation skills in English.
• ONLY THAI NATIONALITY.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.