Call Center Representative

Nesco Resource ·nescoresource.com

Location Columbus, OH
Work type Onsite
Salary USD 18 - 20 / hour
Type Full time
Level Mid
Source Shazamme
Customer Service & Call Center 26-08922
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Call Center Customer Support Representative – Small Engines

Location: West Columbus
Schedule: Monday–Friday, 8:30 AM–5:00 PM (Overtime as needed)
Pay: Competitive, based on experience

Job Summary

We are seeking a customer-focused Small Engine and Parts Customer Support Representative to provide high-quality support via phone. This role handles warranty inquiries, technical support, and parts orders related to small engines and generators. The ideal candidate is friendly, dependable, and a strong team player who helps keep projects on track and deadlines met. This company is considered an essential business.

Responsibilities

  • Provide superior customer service via inbound calls

  • Answer customer questions regarding repair, service, and troubleshooting

  • Identify parts using diagrams, breakdowns, or customer descriptions

  • Learn and resolve customer issues related to small engines and generators

  • Process warranty claims and customer orders accurately

  • Document customer interactions and follow up as needed

Qualifications

  • Recent call center experience within the last year (required)

  • Customer service experience

  • Small engine or automotive experience

  • Electrical background is a plus

  • Consistent and stable work history

  • Ability to learn and retain product knowledge

Education

  • High school diploma or equivalent

Compensation & Benefits

  • Competitive pay based on experience

  • Strong benefits package

  • Casual, team-oriented work environment

If you're looking for a stable schedule, growth opportunity, and a supportive workplace, we'd love to hear from you!


Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Frequently asked questions

Who is hiring for the Call Center Representative role?
Nesco Resource is hiring for the Call Center Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Call Center Representative job located?
The Call Center Representative role with Nesco Resource is based in Columbus, OH, US. The role is onsite-friendly.
Is the Call Center Representative role remote?
Yes — the Call Center Representative position at Nesco Resource is onsite. Candidates based in US are preferred.
What does the Call Center Representative role pay?
Nesco Resource lists the Call Center Representative role at USD 18–20 per hour.
Is the Call Center Representative role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the Call Center Representative role?
The Call Center Representative position is aimed at mid-level candidates.
How do I apply for the Call Center Representative role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct