Customer Service Manager

People2People AU SF ·www.people2people.com.au

Location Mulgrave, VIC, Australia
Salary AUD 135,000 / year
Type Full time
Level Mid
Source Shazamme
Business Support
Apply direct

Customer Service Manager - telecommunications

Mulgrave | $115-135k + Super

Reporting directly to the CEO, this newly created leadership role offers the opportunity to lead a team of six customer service and service delivery professionals while driving systems optimisation, process improvement and business transformation within a growing telecommunications and technology provider supporting clients across healthcare, warehousing and engineering sectors.

About the Role

You'll lead day-to-day customer service and service delivery operations while playing a key role in business improvement initiatives. This is a hands-on position where you'll coach the team, manage escalations, improve processes and drive successful adoption of new systems and automation.

Key Focus Areas:

  • Lead and develop a team of 6 customer service/service delivery staff
  • Oversee customer service operations, ticket management and service performance
  • Finalise the transition from NetSuite to Autotask
  • Drive systems optimisation, automation and AI initiatives
  • Implement KPIs, reporting and accountability frameworks
  • Improve workflows, processes and team capability
  • Support operational projects and business growth initiatives

About You:

  • Experience leading customer service, service delivery or operations teams
  • Strong background in systems optimisation and process improvement
  • Experience managing change and driving performance improvements
  • Hands-on leadership style with a proactive approach
  • Telecommunications experience highly regarded
  • Exposure to Autotask, NetSuite, MSP, telecommunications or ICT environments highly regarded

What's on Offer?

  • $110-135k + Super
  • Direct access to and mentorship from the CEO
  • Opportunity to shape systems, processes and team performance
  • Growing telecommunications and technology business
  • Onsite parking and some WFH flexibility

This role is ideal for a hands-on leader who enjoys developing people, improving systems and delivering measurable business outcomes.


At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

Frequently asked questions

Who is hiring for the Customer Service Manager role?
People2People AU SF is hiring for the Customer Service Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Manager job located?
The Customer Service Manager role with People2People AU SF is based in Mulgrave, VIC, AU.
What does the Customer Service Manager role pay?
People2People AU SF lists the Customer Service Manager role at up to AUD 135,000 per year.
Is the Customer Service Manager role full-time or contract?
This is a full time position at People2People AU SF.
What experience level is the Customer Service Manager role?
The Customer Service Manager position is aimed at mid-level candidates.
How do I apply for the Customer Service Manager role at People2People AU SF?
Apply directly on People2People AU SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct