Medical Services Coordinator
Aequor JD ·www.aequor.com
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Actual Job Title: Medical Services Coordinator
Remote Position
Prefer Mountain Time Zone
Role Overview
Responsibilities of the Medical Services Coordinator role include execution of day-to-day support functions for Anatomic Pathology, Cytopathology (Imagyst and ZRL), and the Specialty Consultation Service (ZCCS) under the Medical Services Senior Manager and supporting veterinary customers. Coordinators are cross-trained to support all services and may be primarily assigned to one service while providing coverage across others.
Core Responsibilities
Specialty Consultation Service (ZCCS)
Monitor the ZCS queue; validate incoming consultation requests
Manage the ZCS inbox and respond to customer requests in a timely manner
Resolve cases in Service Cloud
Provide first-line troubleshooting for platform and customer issues; route feedback and escalations to Product/Development/Tech Support
Maintain consultant communications (Teams) and assist with support inquiries
Support consultant coverage planning with the Senior Manager
Support UAT/beta testing and provide platform feedback
Clinical Pathology (ZRL/Imagyst)
Assist Cytopathology Managers with pathologist scheduling and case distribution (digital and glass)
Support onboarding for Clinical Pathologists (including contractors)
Maintain timely communications with pathologists (email, Teams, Slack)
Monitor the ZVL inbox and Salesforce cytology queue; respond to inquiries and liaise with Customer Service and technical support team to connect customers to pathologists and address cytopathology questions
Coordinate glass slide/UPS shipping for Imagyst
Partner with pathologist and technician SMEs to streamline workflows; support equipment standardization (e.g., cytology stainers) and SOP drafting/updates
Assist with development and validation of ZRL digital cytology
Anatomic Pathology (ZRL)
Create and maintain pathologist schedules (e.g., PTO limits distribution; schedule modifications)
Track missing MediaLab signoffs
Provide consultants with monthly case counts
Log client communications in Salesforce; Distribute client consultation requests in Salesforce to pathologists
Record histology daily numbers; prepare monthly summaries/graphs
Drive timely construction and distribution of team newsletters
Partner with pathologist and technician SMEs to streamline workflows
Financial and Administrative Support
Onboard contractors/vendors and maintain training-compliance records
Manage ongoing relationships with contract pathologists and consultants
Process invoices and track status in SAP through payment posting
Maintain annual contracts and supporting documentation, including NDAs and compliance training
Liaise with members of the global diagnostics customer support, technical support, product management, and IT/Connectivity teams
Perform additional duties as delegated by the Senior Manager
Qualifications
Certified veterinary technician or nurse strongly preferred
2–4 years in clinical operations or medical/lab support preferred
Familiarity with medical service workflows and medical terminology
Experience with SAP invoicing/PO tracking a plus
Proficient with MS Office; ability to learn new tools and methods
Exceptional attention to detail, particularly when reviewing and validating case and account information.
Clear and professional communication skills, both written and verbal.
Highly organized, with the ability to manage tasks independently and prioritize effectively in a fast-paced environment.
Work Schedule:
Monday-Friday, 10:00am-7:00pm EST/8:00am-5:00pm MST (includes 1 hour lunch break)
Remote Position
Prefer Mountain Time Zone
Role Overview
Responsibilities of the Medical Services Coordinator role include execution of day-to-day support functions for Anatomic Pathology, Cytopathology (Imagyst and ZRL), and the Specialty Consultation Service (ZCCS) under the Medical Services Senior Manager and supporting veterinary customers. Coordinators are cross-trained to support all services and may be primarily assigned to one service while providing coverage across others.
Core Responsibilities
Specialty Consultation Service (ZCCS)
Monitor the ZCS queue; validate incoming consultation requests
Manage the ZCS inbox and respond to customer requests in a timely manner
Resolve cases in Service Cloud
Provide first-line troubleshooting for platform and customer issues; route feedback and escalations to Product/Development/Tech Support
Maintain consultant communications (Teams) and assist with support inquiries
Support consultant coverage planning with the Senior Manager
Support UAT/beta testing and provide platform feedback
Clinical Pathology (ZRL/Imagyst)
Assist Cytopathology Managers with pathologist scheduling and case distribution (digital and glass)
Support onboarding for Clinical Pathologists (including contractors)
Maintain timely communications with pathologists (email, Teams, Slack)
Monitor the ZVL inbox and Salesforce cytology queue; respond to inquiries and liaise with Customer Service and technical support team to connect customers to pathologists and address cytopathology questions
Coordinate glass slide/UPS shipping for Imagyst
Partner with pathologist and technician SMEs to streamline workflows; support equipment standardization (e.g., cytology stainers) and SOP drafting/updates
Assist with development and validation of ZRL digital cytology
Anatomic Pathology (ZRL)
Create and maintain pathologist schedules (e.g., PTO limits distribution; schedule modifications)
Track missing MediaLab signoffs
Provide consultants with monthly case counts
Log client communications in Salesforce; Distribute client consultation requests in Salesforce to pathologists
Record histology daily numbers; prepare monthly summaries/graphs
Drive timely construction and distribution of team newsletters
Partner with pathologist and technician SMEs to streamline workflows
Financial and Administrative Support
Onboard contractors/vendors and maintain training-compliance records
Manage ongoing relationships with contract pathologists and consultants
Process invoices and track status in SAP through payment posting
Maintain annual contracts and supporting documentation, including NDAs and compliance training
Liaise with members of the global diagnostics customer support, technical support, product management, and IT/Connectivity teams
Perform additional duties as delegated by the Senior Manager
Qualifications
Certified veterinary technician or nurse strongly preferred
2–4 years in clinical operations or medical/lab support preferred
Familiarity with medical service workflows and medical terminology
Experience with SAP invoicing/PO tracking a plus
Proficient with MS Office; ability to learn new tools and methods
Exceptional attention to detail, particularly when reviewing and validating case and account information.
Clear and professional communication skills, both written and verbal.
Highly organized, with the ability to manage tasks independently and prioritize effectively in a fast-paced environment.
Work Schedule:
Monday-Friday, 10:00am-7:00pm EST/8:00am-5:00pm MST (includes 1 hour lunch break)
Frequently asked questions
Who is hiring for the Medical Services Coordinator role?
Aequor JD is hiring for the Medical Services Coordinator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Medical Services Coordinator job located?
The Medical Services Coordinator role with Aequor JD is based in Prefer Mountain Time Zone, US. The role is remote-friendly.
Is the Medical Services Coordinator role remote?
Yes — the Medical Services Coordinator position at Aequor JD is remote. Candidates based in US are preferred.
What does the Medical Services Coordinator role pay?
Aequor JD lists the Medical Services Coordinator role at USD 35–40 per hour.
Is the Medical Services Coordinator role full-time or contract?
This is a full time position at Aequor JD.
What experience level is the Medical Services Coordinator role?
The Medical Services Coordinator position is aimed at mid-level candidates.
How do I apply for the Medical Services Coordinator role at Aequor JD?
Apply directly on Aequor JD's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.