Customer Service Administrator

D&B ·www.designandbuild.com.au

Location NSW - Newcastle, NSW, Australia
Salary AUD 70,000 - 85,000 / year
Type Full time
Level Mid
Source Shazamme
Business Support
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Our client is a well-established and highly respected project home builder with a strong reputation for delivering quality homes and exceptional customer service across the Hunter region. Due to continued growth, they are looking for an experienced Customer Service Administrator to join their close-knit team.

As the Customer Service Administrator, you'll play a key role in supporting clients throughout their home building journey. Working closely with internal departments, site supervisors and suppliers, you'll ensure communication is seamless and customers receive a high level of service from start to finish.

Key Responsibilities
  • Deliver exceptional customer service via phone, email & face to face.
  • Act as the primary point of contact for client enquiries throughout the construction process.
  • Coordinate appointments, inspections and key project milestones.
  • Liaise with site supervisors, contractors and internal teams to ensure clear communication and timely updates.
  • Prepare and maintain customer documentation and records.
  • Update internal systems with accurate information.
  • Provide general administrative support to the wider team.
About You:
  • Must have 3-5 years experience in a Customer Service Administrator, Permits or Preconstruction role within residential construction.
  • Excellent communication and relationship-building skills.
  • Knowledge of preconstruction processes, approvals and planning portal.
  • Proficiency with Microsoft Office and experience using CRM or construction management software.
  • A proactive attitude and a genuine commitment to delivering outstanding customer service.
What's on Offer?
  • Up to $85k + super 
  • Onsite parking
  • Permanent full-time position with a well-established builder.
  • Friendly, supportive and collaborative team culture.
  • Career stability with opportunities to grow within the business.
  • Competitive salary based on experience.
  • Convenient Beresfield location with onsite parking.
If you're an experienced Customer Service Administrator looking to join a reputable builder where your contribution will be valued, we'd love to hear from you. Apply now or reach out to Rrollison@designandbuild.com.au for a confidential chat. 

Frequently asked questions

Who is hiring for the Customer Service Administrator role?
D&B is hiring for the Customer Service Administrator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Administrator job located?
The Customer Service Administrator role with D&B is based in NSW - Newcastle, NSW, AU.
What does the Customer Service Administrator role pay?
D&B lists the Customer Service Administrator role at AUD 70,000–85,000 per year.
Is the Customer Service Administrator role full-time or contract?
This is a full time position at D&B.
What experience level is the Customer Service Administrator role?
The Customer Service Administrator position is aimed at mid-level candidates.
How do I apply for the Customer Service Administrator role at D&B?
Apply directly on D&B's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct