IT Help Desk Technicians

Nesco Resource ·nescoresource.com

Location Albany, NY
Salary USD 25 - 30 / hour
Type Full time
Level Mid
Source Shazamme
Information Technology 26-15465
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Reputable, long-standing, and well-regarded local financial institution, with Community at the heart of its mission, is seeking several IT Help Desk Technicians to join their team.
 
Great opportunity to build your IT career! Nesco offers health care coverage, paid sick time, and eligibility towards reaching paid holidays. Excellent benefits if brought on permanently by our client! 

Location: Colonie, NY (onsite)
Duration: 6+ months, opportunity for extension
Shifts:
  • 1 Opening: Monday-Friday, 7:00 AM - 4:00 PM
  • 2 Openings: Monday-Friday, 8:00 AM - 5:00 PM
  • 1 Opening: Monday-Friday, 10:30 AM - 7:00 PM
    • Work onsite from 10:30 AM - 5:00 PM
    • Complete the final 2 hours remotely from home (5:00 PM - 7:00 PM)

All positions require one Saturday shift per month, which may be worked remotely.

As the IT Help Desk Technician, you would:
  • Respond to incoming inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues via phone or ticketing system;
  • Perform daily, end-of-month, end-of-quarter and year-end computer operations tasks;
  • Deploy, troubleshoot and/or configure endpoints, peripherals and banking equipment;
  • Monitor systems and report exceptions and status to appropriate technology owner;
  • Perform preventative maintenance routines, backups and alternate computer operations testing;
  • Transfer data files and reports into a predefined repository;
  • Create and maintain computer operations checklists and workflow diagrams
  • Maintain Service Desk policies, procedures and standards.
 
This role might be for you if you have ...
  • 3 – 5 years related IT experience or equivalent combination of education and experience.
  • Familiarity with and knowledge of concepts such as ITIL relating to IT practices and IT service management.
  • Strong technical troubleshooting skills.
  • The ability to follow documented procedures with a strong attention to detail.
  • Great customer service attitude.
  • Strong written and verbal communication skills.
  • Dynamic adaptability; ability to learn quickly in a fast-paced setting.
  • Experience working independently and in a team-oriented, collaborative environment.
  • Ability to understand, analyze, and solve endpoint and peripheral problems in a complex, business critical environment.
  • Self-motivation and organization.
  • Ability to occasionally lift up to 20 lbs.
 
Interested?
Please email resume to Nora Sapone at nsapone@nescoresource.com for immediate consideration!
 


Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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Frequently asked questions

Who is hiring for the IT Help Desk Technicians role?
Nesco Resource is hiring for the IT Help Desk Technicians position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Help Desk Technicians job located?
The IT Help Desk Technicians role with Nesco Resource is based in Albany, NY, US.
What does the IT Help Desk Technicians role pay?
Nesco Resource lists the IT Help Desk Technicians role at USD 25–30 per hour.
Is the IT Help Desk Technicians role full-time or contract?
This is a full time position at Nesco Resource.
What experience level is the IT Help Desk Technicians role?
The IT Help Desk Technicians position is aimed at mid-level candidates.
How do I apply for the IT Help Desk Technicians role at Nesco Resource?
Apply directly on Nesco Resource's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct