Service Desk Support
Granite Internatioonal ·www.granitegroup.com.au
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Our manufacturing client is looking for an experience Service Desk Support that role provides first and second-level technical support, resolving hardware, software, and system-related issues to maintain business continuity. The role is accountable for managing incident and service request lifecycles, ensuring timely resolution in line with SLA/OLA requirements.
About the role:
Skills and technologies:
About the role:
Skills and technologies:
- Proven experience in IT service delivery, with approximately 5+ years in a similar service desk or infrastructure support role.
- Strong working knowledge of core Microsoft technologies, including Microsoft 365, Active Directory (ADX), Intune/MDM, Azure, and Windows 10/11 environments.
- Experience supporting infrastructure platforms such as VMware and Veeam, with exposure to backup and recovery processes.
- Practical understanding of IT service management frameworks and tools (e.g. ServiceNow, ITIL), including incident, request, and problem management.
- Solid understanding of networking fundamentals, including WAN/LAN, switching and routing (CISCO), wireless, firewalls, and end-user connectivity.
- Experience working in cloud and hybrid environments, supporting day-to-day operational requirements.
- Experience supporting mobile device management, including MDM configuration and multi-factor authentication (MFA).
- Ability to contribute to problem resolution and continuous improvement, including root cause analysis, system enhancements, user support, and exposure to project-based work; relevant certifications (e.g. Microsoft, Cisco CCNA, ITIL) desirable.
Frequently asked questions
Who is hiring for the Service Desk Support role?
Granite Internatioonal is hiring for the Service Desk Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Support job located?
The Service Desk Support role with Granite Internatioonal is based in Melbourne, VIC, AU.
Is the Service Desk Support role full-time or contract?
This is a full time position at Granite Internatioonal.
What experience level is the Service Desk Support role?
The Service Desk Support position is aimed at mid-level candidates.
How do I apply for the Service Desk Support role at Granite Internatioonal?
Apply directly on Granite Internatioonal's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.