Customer Service Rep (Onsite)

Customer Service Representative (CSR)

Are you an enthusiastic problem-solver with a passion for helping people? We're looking for a Customer Service Representative to join our Customer Service team. This is an excellent opportunity to build a career in customer support, where you'll gain core skills and product knowledge under the guidance of our experienced leadership team.

What You'll Do:

• Handle basic customer inquiries and provide support via phone, email, and chat.
• Resolve routine issues like phone activations, order tracking, and general complaints.
• Escalate more complex problems to senior team members when necessary.
• Assist with onboarding new customers and maintaining accurate account records.
• Help coordinate with service providers, help desks, and other teams to ensure great service.
• Perform data entry and process customer orders.
• Act as an intermediary to prevent unnecessary upselling from service providers.

9:30 AM - 8:00 PM - some will move to 1:30-9:30 once fully trained - 4 days a week 

8 AM - 6:30 PM - 4 days a week 

7 AM - 3:30 PM - 5 days a week 

• A high school diploma or equivalent.
• Prior customer service experience, preferably in a client-facing or high-volume environment.
• Basic computer and smartphone proficiency.
• Experience with customer relationship management (CRM) software is a plus.
• Excellent written and verbal communication skills.
• A patient, empathetic, and professional approach to customer interactions.
• The ability to work both independently and collaboratively.
• The ability to obtain and maintain applicable security clearances.

• This is a position that plays a foundational role in the Customer Service department. It has a Public Trust (High) risk designation, which will require a Background Investigation.