Collections / Receivables Specialist

Work Arrangement: 100% Onsite
Schedule: Monday–Friday

Position Overview

We are seeking a detail-oriented Collections / Receivables Specialist to support the collection, processing, and reconciliation of outstanding receivables. This position works with both internal and external customers to resolve delinquent accounts, process payments, maintain accurate financial records, and ensure collection activities are completed in accordance with State statutes, policies, and procedures.

This is a fast-paced position requiring strong organization, customer service, accounting, and problem-solving skills.

Key Responsibilities

• Collect outstanding receivables, including returned payments, fuel tax and audit assessments, civil penalties, and miscellaneous receivables.

• Contact customers by phone, email, and written correspondence regarding delinquent accounts and payment resolution.

• Utilize skip-tracing tools and other resources to locate delinquent customers.

• Apply applicable State statutes, rules, policies, and procedures when handling collection activities.

• Process credit card and check transactions.

• Prepare and process daily internal deposits.

• Process bank levies, bond claims, and agency companion transfers.

• Refer qualifying delinquent debt to the Arizona Attorney General's Office.

• Process removal of uncollected debt according to established procedures.

• Validate, record, and report revenue activity.

• Perform banking and general ledger accounting functions.

• Complete account analysis and reconciliations.

• Research and resolve account discrepancies.

• Assist with testing internal system enhancements and updates.

• Write, update, and maintain departmental desk procedures.

• Cross-train on department functions and provide backup support as needed.

• Maintain accurate documentation and records for all collection and financial activities.

Ideal Candidate

• Previous experience in accounts receivable, collections, accounting, banking, finance, or payment processing.

• Experience with account reconciliation and financial recordkeeping.

• Strong customer service skills with the ability to handle potentially difficult collection conversations professionally.

• Experience processing credit card, check, or banking transactions.

• Strong attention to detail and accuracy.

• Ability to research and resolve account discrepancies.

• Comfortable interpreting and following policies, procedures, statutes, and regulations.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong computer and data-entry skills.

• Experience with general ledger accounting is highly desirable.

• Skip-tracing or delinquent account collection experience is a plus.

Work Environment

This position is 100% onsite and operates in a fast-paced, multi-tasking environment. The selected candidate will be cross-trained across department functions and expected to provide backup support as needed.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.