Customer Service Coordinator

Job Title: Sales Coordinator

Location: Keene, NH (100% Onsite)
Schedule: Full-time, 40 hours/week (flexibility and overtime required based on workload)

Position Overview

We are seeking an extremely detail-oriented Sales Coordinator to support order management and customer operations in a fast-paced manufacturing environment. This role requires the ability to navigate complex business systems and processes, resulting in a longer training period patience, adaptability, and a strong desire to learn are essential for success.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

• Execute quotes, orders, and order management activities with a high degree of accuracy
• Build and maintain strong relationships with internal and external customers
• Interpret and execute contractual agreements
• Coordinate order requirements through MRP systems and other business tools
• Facilitate communication between internal teams to meet external customer requirements
• Communicate professionally via phone and email, with strong grammar and writing skills
• Support multiple customers, markets, and business segments to ensure timely responsiveness
• Participate in training, testing, and project-related initiatives as needed
• Represent the organization in a professional and customer-focused manner at all times

Required Qualifications

• Bachelor's degree in Business Administration or a related field
• 3–5 years of customer service experience, including handling customer purchase orders and contracts
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong typing and keyboarding skills
• Comfortable working with multiple complex business systems
• Self-motivated with a strong desire for growth and development

Preferred Qualifications

• Customer service or sales experience within a manufacturing environment
• Experience working with MRP systems
• Basic understanding of the aerospace and defense industry
• Experience working in a fast-paced, high-volume environment

Key Competencies

• Strong problem-solving skills and attention to detail
• Ability to remain professional under pressure
• Customer-focused mindset with a commitment to quality
• Effective time management and multitasking abilities
• Strong interpersonal and teamwork skills
• Passion for delivering an outstanding customer experience

Additional Information

• Travel: None required
• Work Environment: Fast-paced, systems-driven environment with a learning curve due to business complexity