Service Coordinator

Location: San Diego, CA

Work Arrangement: Hybrid after training

Contract Duration: 12 months, with potential extension for a second year

Max Pay Rate: $29-34/hour

Work Schedule

• Training: 5 days per week onsite
• After Training: Monday–Thursday onsite; Friday remote
• Work Location: San Diego, CA

Position Overview

We are seeking a Service Coordinator to provide administrative and customer service support. This role will assist customers with questions regarding service jobs, scheduling, and general inquiries while coordinating closely with field crews and internal teams.

The ideal candidate will have strong customer service and communication skills, be comfortable handling phone and email inquiries, and demonstrate the ability to learn quickly and adapt to changing priorities.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Assist customers with questions regarding service jobs and scheduling
• Schedule and coordinate jobs with field crews
• Work directly with crews to address questions and scheduling needs
• Manage and update field service calendars
• Process customer refunds as needed
• Provide general administrative and customer service support
• Maintain accurate records and information
• Assist with additional administrative projects and responsibilities as needed

Top Qualities

The Hiring Manager is looking for candidates who demonstrate:

• Strong customer service skills
• Excellent verbal and written communication
• Previous phone-based customer service experience is a plus
• Ability and willingness to learn the role
• Adaptability and flexibility in a changing environment
• Strong organizational and time-management skills
• Ability to work effectively in a team environment

Required Qualifications

• High school diploma or equivalent required
• Strong communication and organizational skills
• Customer service experience preferred
• Familiarity with Microsoft Office
• Ability to work onsite Monday–Thursday after completion of training

Experience Level

Provides administrative support to a department or individual. Responsibilities may include:

• Word processing and data entry
• Filing and record keeping
• Answering phones and directing inquiries
• Receiving and directing visitors
• Scheduling
• Financial record keeping
• Coordinating meetings and conferences
• Obtaining and maintaining office supplies
• Sorting and distributing mail
• Supporting special projects

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