L2 Support Engineer

Sutherland Global ·jobs.sutherlandglobal.com

Location Hyderabad, TS, India
Type Full time
Level Mid
Source Shazamme
Healthcare_ST
Apply direct

Company Description:

Sutherland is seeking a seeking a L2 Support Engineer provides advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components. This role acts as the escalation point for L1 and ensures seamless handoff to L4 where required.

Job Description:

• Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.

• Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.

• Validate network/firewall prerequisites, connectivity, and data flows.

• Perform diagnostics: log analysis, workflow validation, error tracebacks.

• Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.

• Author/update SOPs, KB articles, and runbooks.

• Participate in RCA reviews and problem management.

Required Skills:

• Strong problem-solving and deep troubleshooting ability.

• Understanding of radiology workflows (PACS, DICOM preferred).

• Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).

• Knowledge of cloud concepts (AWS/GCP basics).

• Strong escalation judgment and communication skills.

Qualifications:

• 3–6 years in L2 support, NOC/SRE, platform support, or medical device support.

• Experience troubleshooting workflows, logs, device performance, and network issues.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

 

Frequently asked questions

Who is hiring for the L2 Support Engineer role?
Sutherland Global is hiring for the L2 Support Engineer position, a Shazamme client. Apply directly on the employer's career site.
Where is the L2 Support Engineer job located?
The L2 Support Engineer role with Sutherland Global is based in Hyderabad, IN.
Is the L2 Support Engineer role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the L2 Support Engineer role?
The L2 Support Engineer position is aimed at mid-level candidates.
How do I apply for the L2 Support Engineer role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct