Associate Manager - Account Management
Sutherland Global ·jobs.sutherlandglobal.com
Apply directCompany Description:
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.
Key Responsibilities:
- Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
- Supervise, coach, and develop a team of agents; manage rostering and shift planning
- Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
- Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
- Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
- Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
- Collaborate with cross-functional teams and multi-vendor partners for seamless operations
- Drive continuous improvement initiatives, process optimization, and automation opportunities.
Qualifications:
- 4+ years of experience in email operations / Trust & Safety / SOC environments
- Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
- Hands-on experience with Splunk
- Proven experience managing teams in a 24x7 operational setup
- Strong stakeholder management, analytical, and decision-making skills
Frequently asked questions
Who is hiring for the Associate Manager - Account Management role?
Sutherland Global is hiring for the Associate Manager - Account Management position, a Shazamme client. Apply directly on the employer's career site.
Where is the Associate Manager - Account Management job located?
The Associate Manager - Account Management role with Sutherland Global is based in Hyderabad, IN.
Is the Associate Manager - Account Management role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Associate Manager - Account Management role?
The Associate Manager - Account Management position is aimed at junior-level candidates.
How do I apply for the Associate Manager - Account Management role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.