3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M

Argyll Scott ·www.argyllscott.com

Location Hong Kong, Hong Kong
Work type Hybrid
Salary HKD 30,000 - 45,000 / year
Type Full time
Level Mid
Source Shazamme
Technology
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AI Platform Support Engineer (2-6 Yrs)

Role Details

  • Position Title: AI Platform Support Engineer x 3

  • Client Type: Top-Tier Financial Services Enterprise

  • Location: Hong Kong (Onsite - Central)

  • Employment Type: 12 month contract

  • Experience Required: 2-6 years in Platform Support, Cloud/On-Prem Systems, Data Platforms, or SRE

Position Overview

We are seeking 3 AI Platform Support Engineer to drive operational excellence, system stability, and release management across enterprise-grade AI, GenAI, and Data Lake infrastructures. Operating within a high-security hybrid and on-premises cloud environment, you will play a pivotal role in maintaining L1/L2 platform stability, overseeing model lifecycle pipelines, and ensuring high availability for business-critical AI services.

Key Responsibilities

  • Platform Operations & L1/L2 Support: Lead L1/L2 support, incident management, root-cause analysis, and escalation pathways for enterprise AI applications, GenAI solutions (e.g., Azure OpenAI, RAG architectures), data lake infrastructure, and data science environments.

  • Hybrid Infrastructure & Patch Management: Execute routine patch management, version upgrades, and system maintenance across relational and vector databases, AI support tools, and hybrid/on-prem infrastructure.

  • Release & Deployment Management: Oversee production deployments, CI/CD execution, change verifications, and rollback procedures in compliance with enterprise change management protocols.

  • Monitoring & Platform Reliability: Monitor system performance, model endpoints, streaming data pipelines, and platform availability using enterprise monitoring stacks (Prometheus, Grafana, CloudWatch).

  • Cross-Functional Collaboration: Partner closely with AI Engineers, Data Scientists, and Infrastructure leads to support model lifecycle management (MLOps) and data platform workflows.

  • Automation & Process Optimization: Identify support bottlenecks and develop Python/Shell automation to streamline internal operations and support workflows.

Key Requirements

  • Education: University degree in Computer Science, Information Technology, Data Engineering, Artificial Intelligence, or related disciplines.

  • Experience: 2-6 years of relevant hands-on experience in application support, platform support, cloud/on-prem systems, or data platforms.

  • Technical Stack:

    • Infrastructure & DevOps: Enterprise Cloud (AWS, Azure, Alibaba Cloud) and On-Prem Hybrid environments; Docker, Kubernetes; Git, Jenkins, JIRA.

    • AI & GenAI Solutions: Azure OpenAI, AWS Bedrock, Dify, RAG architecture, MLflow, Ray Serve.

    • Data Platforms: Apache Airflow, Apache Spark, Hive, Apache Iceberg.

    • Databases & Access: PostgreSQL, Vector Databases (Weaviate or equivalent), Keycloak IAM.

    • Programming & Web: Python, SQL, Shell scripting (Bash), Node.js / Next.js.

    • Monitoring: Prometheus, Grafana, CloudWatch, or equivalent tools.

  • Domain Advantage: Prior experience managing L1/L2 support in regulated financial institutions or enterprise hybrid environments with strict DevSecOps/CI/CD pipelines.

  • Soft Skills: Strong analytical problem-solving skills; excellent communication to engage with both technical teams and non-technical business stakeholders.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Frequently asked questions

Who is hiring for the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role?
Argyll Scott is hiring for the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M position, a Shazamme client. Apply directly on the employer's career site.
Where is the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M job located?
The 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role with Argyll Scott is based in Hong Kong, HK. The role is hybrid-friendly.
Is the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role remote?
Yes — the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M position at Argyll Scott is hybrid. Candidates based in HK are preferred.
What does the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role pay?
Argyll Scott lists the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role at HKD 30,000–45,000 per year.
Is the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role full-time or contract?
This is a full time position at Argyll Scott.
What experience level is the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role?
The 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M position is aimed at mid-level candidates.
How do I apply for the 3xAI Platform Support Engineer/12-months contract/FS/30-50K P/M role at Argyll Scott?
Apply directly on Argyll Scott's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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