Customer Service Team Leader
People2People UK SF ·www.people2people.co.uk
Apply directUp to $100,000 + Super | Perth Southern Suburbs | Leadership Opportunity
We're recruiting on behalf of a well-established and growing business operating within the industrial distribution and building products sector. Known for its strong customer relationships and service-driven culture, the business continues to expand and invest in its people.
This is an opportunity for a hands-on leader who enjoys motivating a team, improving processes and delivering exceptional customer service.
If you're the sort of person who leads by example, drives accountability and isn't afraid to jump in and help when needed, we'd love to hear from you.
What's in it for You?
- Up to $100,000 + Super
- Established and growing business with a strong market reputation
- Direct reporting line to the Managing Director
- Clear progression pathway into an Internal Sales Manager role as the business continues to grow
- Small team where your contribution will be noticed and valued
- Full-time permanent position based in Perth's southern suburbs
The Role
Reporting directly to the Managing Director, you'll lead the Internal Sales & Customer Service team and ensure customers receive outstanding service every day.
You will be responsible for:
- Managing quote turnaround times and follow-up activity
- Driving sales pipeline follow-up and customer responsiveness
- Ensuring exceptional customer service and phone coverage
- Coordinating workflow across a team of three, including remote staff
- Monitoring performance, priorities and productivity
- Providing daily reporting to the Managing Director
- Identifying opportunities to improve processes and efficiencies
- Supporting the team with customer enquiries and operational priorities
About You
You will ideally have: Experience leading a customer service, internal sales or sales support team|||Strong communication and organisational skills|||The ability to manage both office-based and remote team members|||A proactive, solutions-focused approach|||Confidence working in a fast-paced environment|||A hands-on leadership style and strong work ethic|||Experience within industrial distribution, wholesale, building products, manufacturing or trade-related industries will be highly regarded, however leadership capability, attitude and the ability to drive outcomes are what matter most.
Frequently asked questions
Who is hiring for the Customer Service Team Leader role?
People2People UK SF is hiring for the Customer Service Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Team Leader job located?
The Customer Service Team Leader role with People2People UK SF is based in Perth, WA, AU.
What does the Customer Service Team Leader role pay?
People2People UK SF lists the Customer Service Team Leader role at up to AUD 100,000 per year.
Is the Customer Service Team Leader role full-time or contract?
This is a full time position at People2People UK SF.
What experience level is the Customer Service Team Leader role?
The Customer Service Team Leader position is aimed at mid-level candidates.
How do I apply for the Customer Service Team Leader role at People2People UK SF?
Apply directly on People2People UK SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.