Customer Service Team Leader
People2People UK SF ·www.people2people.co.uk
Apply directWe are recruiting on behalf of an established and growing business within the industrial distribution and building products sector. Known for its strong customer relationships and service-focused culture, the business continues to invest in its people and future growth.
This is an excellent opportunity for a hands-on leader who enjoys motivating a team, improving processes and delivering exceptional customer service.
What’s in it for you?
- Salary up to $100,000 + super
- Direct reporting line to the Managing Director
- Progression into an Internal Sales Manager role
- Established business with a strong market reputation
- Small team where your contribution will be valued
- Permanent, full-time role in Perth’s southern suburbs
The role
Reporting to the Managing Director, you will lead a team of three across Internal Sales and Customer Service.
Your responsibilities will include:
- Managing quote turnaround times and follow-up
- Driving sales pipeline activity and customer responsiveness
- Ensuring excellent customer service and phone coverage
- Coordinating workflow across office-based and remote staff
- Monitoring performance, priorities and productivity
- Providing daily updates to the Managing Director
- Identifying process and efficiency improvements
- Supporting the team with customer enquiries and operational priorities
About you
You will ideally have:
- Experience leading a customer service, internal sales or sales support team
- Strong communication and organisational skills
- The ability to manage office-based and remote employees
- A proactive and solutions-focused approach
- Confidence working in a fast-paced environment
- A hands-on leadership style and strong work ethic
Experience in industrial distribution, wholesale, building products, manufacturing or a trade-related industry will be highly regarded. However, leadership capability, attitude and the ability to drive results are most important.
Frequently asked questions
Who is hiring for the Customer Service Team Leader role?
People2People UK SF is hiring for the Customer Service Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Team Leader job located?
The Customer Service Team Leader role with People2People UK SF is based in Perth, WA, AU.
What does the Customer Service Team Leader role pay?
People2People UK SF lists the Customer Service Team Leader role at up to AUD 100,000 per year.
Is the Customer Service Team Leader role full-time or contract?
This is a full time position at People2People UK SF.
What experience level is the Customer Service Team Leader role?
The Customer Service Team Leader position is aimed at mid-level candidates.
How do I apply for the Customer Service Team Leader role at People2People UK SF?
Apply directly on People2People UK SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.