Customer service agents

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate
Apply direct

Company Description:

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

Job Description:

Answering customer questions and providing support
Resolving issues in a calm, professional, and friendly way
Communicating clearly and confidently over the phone
Making customers feel heard, valued, and supported
Working closely with your team to deliver great service

Qualifications:

Fresh graduates & dropouts are welcome!
Good communication and customer service skills
A positive attitude and willingness to learn
Strong listening and problem-solving skills
Comfortable working as part of a team
Fluent English is required (B2/C1 level)
Ability to work night & overnight shifts

Frequently asked questions

Who is hiring for the Customer service agents role?
Sutherland Global is hiring for the Customer service agents position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer service agents job located?
The Customer service agents role with Sutherland Global is based in Cairo, US.
Is the Customer service agents role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer service agents role?
The Customer service agents position is aimed at mid-level candidates.
How do I apply for the Customer service agents role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct