Sr. Assoc-Infrastructure

Sutherland Global ·jobs.sutherlandglobal.com

Location Bengaluru, //KA, India
Type Full time
Level Senior
Source Shazamme
Tech-OEMs and Semi Conductors
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Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description:

Preferred Skills:

Skilled in two of following technologies

  • Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

Responsibilities and Duties:

You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you -

 

  • Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
  • Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
  • Reproduce issues by re-creating scenarios in a lab environment
  • Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
  • Create new knowledge base articles to share information and best practices for reuse
  • Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks

 

Qualifications:

  • Bachelor's Degree in IT, Computer Science, or other related fields

Additional Information:

  • 2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server, Networking
  • Creative problem solving
  • Strong aptitude for learning new technologies
  • Good verbal and written communication and interpersonal skills.

Frequently asked questions

Who is hiring for the Sr. Assoc-Infrastructure role?
Sutherland Global is hiring for the Sr. Assoc-Infrastructure position, a Shazamme client. Apply directly on the employer's career site.
Where is the Sr. Assoc-Infrastructure job located?
The Sr. Assoc-Infrastructure role with Sutherland Global is based in Bengaluru, IN.
Is the Sr. Assoc-Infrastructure role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Sr. Assoc-Infrastructure role?
The Sr. Assoc-Infrastructure position is aimed at senior-level candidates.
How do I apply for the Sr. Assoc-Infrastructure role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct