Senior Customer Experience Manager - Tokyo, JPN

Must-Haves
1
3-5+ years of work experience in a customer-facing role
2
Customer Success, Relationship Management, and/or Account Management experience
3
Familiarity in working with large Enterprise and/or Media organizations with solid understanding of internet and video streaming technologies
4
Excellent communication skills and a customer-first attitude
5
Native-level fluency in written and spoken English and Japanese, additional languages beneficial but not required
 

Requirements

Qualifications/Experience 

3-5+ years of work experience in a customer-facing role
Experience and familiarity in working with large Enterprise and/or Media organizations
Solid understanding of internet and video streaming technologies
Desire to help customers succeed - when they are successful, we are successful!
Excellent communication skills and a customer-first attitude
Goal-oriented with a focus on maintaining processes and meeting deadlines
Experience in managing or helping to support high-profile events or engagements
Proven track record of using data and other information to create and deliver written/verbal presentations and visualizations
Able to work effectively and stay on-task in both fast-paced, high-touch situations as well as quiet, or stable ones
A positive mentality, a willingness to be humble, and a desire to learn something new every day
Passionate about working hard as both an individual and as a team member
Native-level fluency in written and spoken English and Japanese, additional languages beneficial but not required
Willingness to travel
College degree