Customer Success Manager_Tokyo

We are looking for a Customer Success Manager (CSM) to act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.
The CSM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals.

Duties/Responsibilities

• Drive adoption of  Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
• Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.
• Work with customer to design their Customer Security Strategy aligned with philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
• Support the Sales Team with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
• Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.

Requirements

Qualifications

• 6+ years of customer-facing organizations (i.e. Customer Success Manager, Account Exec/Account Manager or Sales Engineer).
• Ability to work in a fast-paced, results-oriented culture.
• Excellent interpersonal skills and manage relationships at all levels of the company.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Excellent written and verbal communication skills.
• Strong presentation skills.
• Extremely well-organized and analytical with an ability to work well under pressure.
• Strong Team player as well as a proactive individual contributor.
• Ability to grasp Basic / advanced technical concepts and strategy of Solution.