French Customer service representatives

Sutherland Global ·jobs.sutherlandglobal.com

Location New Cairo City, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
Apply direct

Description de l'entreprise:

French Customer Service Representative

Cairo, Egypt | Full-Time

​About Sutherland

At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.

Description du poste:

We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.

Key Responsibilities

Handle inbound customer inquiries via phone, providing prompt and empathetic support.

Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.

Ensure every customer interaction reflects professionalism, active listening, and brand value.

Collaborate with internal support teams to continuously improve service delivery.

Qualifications:

  • Language Proficiency: Fluent French (C1/B2) paired with strong conversational English.
  • ​Background: Open to fresh graduates, experienced candidates, and college dropouts.
  • ​Skills: Excellent communication, active listening, and structured problem-solving abilities.
  • ​Mindset: Adaptable team player with a positive, growth-oriented attitude.
  • ​Availability: Flexibility to work rotational overnight/night shifts.

Informations supplémentaires:

  • Competitive salary package plus performance KPIs (guaranteed during the first 3 months).
  • ​Fully paid onboarding and continuous product training.
  • ​Comprehensive social and private medical insurance.
  • ​Door-to-door / central-point company transportation.
  • ​Night shift allowance.
  • ​Clear paths for internal career advancement.

​How to Apply

Send your updated CV or a voice note in French to 01032333143 or 01034442874.

Frequently asked questions

Who is hiring for the French Customer service representatives role?
Sutherland Global is hiring for the French Customer service representatives position, a Shazamme client. Apply directly on the employer's career site.
Where is the French Customer service representatives job located?
The French Customer service representatives role with Sutherland Global is based in New Cairo City, US.
Is the French Customer service representatives role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the French Customer service representatives role?
The French Customer service representatives position is aimed at mid-level candidates.
How do I apply for the French Customer service representatives role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct