Management - People Operations Food

This is a high-end, fast-growing boutique business located in Grey Lynn. Driven by a passion for premium food, artisanal ingredients, and culinary excellence, they deliver an energetic customer experience with the standards, rhythm, and excitement of a top-tier restaurant.

We are seeking a dynamic, highly engaged Manager to lead operations and elevate customer experience at the flagship Grey Lynn location. Working closely with the Manager, you will lead and empower a team of approximately 60 people, driving daily operational standards, product presentation, and a vibrant team environment in a fast-paced setting.

Key Responsibilities

• Lead, coach, and inspire a diverse, high-performing team in a fast-paced environment.
• Maintain a strong, active presence on the floor, setting high operational and hospitality-level service standards.
• Cultivate an inviting, energetic atmosphere that connects customers with premium and artisanal food offerings.
• Oversee daily operations, visual merchandising, and product quality to ensure a premium aesthetic.
• Drive effective stock, inventory, and supply chain processes across fresh and specialty food categories.
• Maintain focus, organisation, and momentum across the team during high-volume trading periods.
• Respond confidently to customer and operational challenges.
• Support team performance, development, and workplace engagement.
• Work closely with the management to continually improve operations.
• Take ownership of operations in the Manager's absence.

Requirements & Experience

• Demonstrated experience leading customer-facing teams in high-volume specialty, hospitality, or culinary environments.
• A deep passion for food, specialty ingredients, and boutique food operations.
• Excellent customer service instincts and strong relationship-building capabilities.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and standard-setting mindset.
• Proactive, practical problem-solving approach.
• Strong communication skills across all team levels.
• Ambition to develop further into management.

Benefits & Rewards

• Competitive base salary + performance bonus.
• Consistent hours
• Clear pathway toward future management opportunities.
• Generous staff discounts and daily complimentary coffee.
• Your birthday off.
• Performance rewards and team incentives.
• Opportunity to grow with an ambitious, evolving business.

If you thrive in high-energy environments, bring a strong passion for food culture, and excel at leading team operations in a premium setting, apply today to lead operations at this flagship Grey Lynn business.