Customer Service

Core Personnel Staffing ·corepersonnelstaffing.com

Location Carrollton, TX, US
Type Full time
Level Mid
Source Shazamme
Customer Service
Apply direct

Customer Service Representative (CSR) - Bilingual

Location: Carrollton, TX 75007

Pay Rate: $18.00/hr

Shift: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (Monday through Friday)

Job Description

A Customer Service Representative (CSR) is the frontline link between our company and our customers. They handle inquiries, troubleshoot issues, process orders, and ensure overall customer satisfaction. Acting as the voice of the brand, the ideal candidate will represent our company with professionalism and warmth across various channels including phone, email, and live chat.

Duties and Responsibilities

Other duties may be assigned.

  • Bilingual Support: Provides seamless, professional assistance to a diverse customer base in both English and Spanish (100% bilingual required).

  • Inquiry Management: Serves as the primary resource for customer inquiries regarding products, services, company policies, and pricing. (Note: Most of the daily workflow involves responding to emails, alongside live chat and phone support).

  • Issue Resolution: Actively listens to investigate customer complaints, troubleshoots complex problems, and delivers appropriate, timely solutions or alternatives.

  • Account Coordination: Processes customer orders, returns, exchanges, and account updates while accurately calculating charges and processing billing transactions.

  • CRM Documentation: Maintains highly detailed, accurate, and up-to-date records of all customer inquiries, complaints, and actions taken within the CRM system.

  • Interdepartmental Routing: Escalates complex issues to supervisors or routes tasks efficiently to internal teams (such as technical support or billing) to ensure a smooth resolution.

  • Office Housekeeping: Performs daily housekeeping and keeps the designated workstation clean, organized, and professional.

Qualifications

  • Language Skills: Must be 100% fully bilingual in English and Spanish with exceptional, polite verbal and written communication skills in both languages.

  • Technical Proficiency: Prior familiarity with multi-line phone systems, live chat software, and basic database management or CRM platforms.

  • Time Management: Highly organized professional with a proven ability to multitask, prioritize tasks, and manage email queues or ticketing systems effectively.

  • Core Competencies: Must be a reliable self-starter, demonstrate common sense problem-solving skills, and maintain a high level of accuracy and data integrity.

  • Availability: Must be punctual, dependable, and able to work the full designated shift hours.

  • Screening: Must be able to pass a pre-employment background check and E-Verify screening.

How to Apply

The hiring process is managed through the Carrollton branch. You can apply using either method below:

  • Online: Visit [https://corepersonnel.zenople.com/apply/CORE](https://corepersonnel.zenople.com/apply/CORE) (Important: Select the Carrollton office during the application).

  • In-Person: Visit the Carrollton office directly to fill out an application at:

    CORE Personnel

    1430 Valwood Pkwy, Suite 100

    Carrollton, TX 75006

#ENGHP

Frequently asked questions

Who is hiring for the Customer Service role?
Core Personnel Staffing is hiring for the Customer Service position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service job located?
The Customer Service role with Core Personnel Staffing is based in Carrollton, TX, US.
Is the Customer Service role full-time or contract?
This is a full time position at Core Personnel Staffing.
What experience level is the Customer Service role?
The Customer Service position is aimed at mid-level candidates.
How do I apply for the Customer Service role at Core Personnel Staffing?
Apply directly on Core Personnel Staffing's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct