Senior Service Administrator

WSR are recruiting for Senior Service Administrator for our well-established client in Sittingbourne. 


Job Title: Senior Service Administrator

Role Type: Permanent

Location: Sittingbourne – Fully Office Based – Monday to Friday

Senior Service Administrator Role Overview:

Are you an organised, proactive administrator who thrives in a fast-paced service environment? We’re looking for a Senior Service Administrator to play a key role in keeping a busy service operation running smoothly.

This is a varied and rewarding position where you’ll act as the central point of coordination between engineers, customers, and internal teams. You’ll also support and guide a small team of administrators, leading by example and helping to maintain high standards across the board.

Senior Service Administrator Responsibilities:

• Overseeing the day-to-day administration of a busy service department
• Supporting, guiding, and coordinating a team of service administrators
• Acting as a key link between engineers, customers, and internal departments
• Managing service calls, work orders, purchase orders, and related documentation
• Scheduling engineers’ work, maintaining diaries, and approving daily hours
• Ensuring service records, maintenance logs, and month-end closures are accurate and complete
• Liaising with customers to arrange work, resolve queries, and follow up on outstanding items
• Monitoring service performance against agreed KPIs and contract requirements
• Assisting with invoicing support, job margin monitoring, and reporting
• Producing regular operational and performance reports
• Supporting engineer logistics, including rotas, PPE, and workwear
• Helping prepare simple quotations based on service needs and engineer feedback

Senior Service Administrator Skills and Experience:

• Strong administration experience, ideally within an engineering, technical, or service-led environment
• Confidence supporting or guiding colleagues in a senior or lead capacity
• Excellent organisational skills with strong attention to detail
• Comfortable managing multiple priorities in a busy office setting
• Confident communicator with a professional and customer-focused approach
• Good working knowledge of Microsoft Office; experience with ERP systems is a bonus
• Financial awareness and the ability to understand job margins and basic reporting
• Calm, adaptable, and solutions-focused, even under pressure
• Able to work independently while still being a strong team player
• Flexible approach to support a service operation that runs beyond standard hours

Why this Senior Service Administrator Role?

This is a great opportunity for an experienced administrator who enjoys responsibility, variety, and being at the heart of a service operation. You’ll have real ownership of your role, the chance to influence how things are done, and the opportunity to develop further within a supportive team environment.

Please click ‘APPLY NOW’, or call the WSR Team at for more info. We appreciate the time and effort invested in your application.

While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.